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awernham
Newbie
225 Views
Message 1 of 8

Re: Very Slow Upload Speeds

My upload speed is also very slow. I have BT Infinity and a Download speed of about 18 Mbps, but the upload speed is often only about 0.5 Mbps, and video calling using Skype or KakaoTalk (a Korean WhatsApp-like service) often results in unstable connectoion messages and call cut-offs.

I tried contacting BT using webchat, but he told me that only download speeds are guranteed and cut me off. I then tried calling BT, but after a while, he said that only download speeds matter. I said that for two-way video calling, they both matter, but he told me I was wrong. After a while, he told me that he would escalate the matter, but obviously has not done so.

Technical log info from Smart hub is below:

Product name:

BT Hub 6A

Serial number:

+084319+NQ71108576

Firmware version:

SG4B1000B540

Firmware updated:

28-May-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 21 Hours 3 Minutes 38 Seconds

Data rate:

1.20 Mbps / 19.98 Mbps

Maximum data rate:

1201 / 21013

Noise margin:

6 dB / 6.6 dB

Line attenuation:

30.4 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

717 MB Uploaded / 4120 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

Bouncing Buffalo

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

Bouncing Buffalo-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

A0:8E:78:15:29:85

Software variant:

-

Boot loader:

7.33.1

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7 REPLIES 7
awernham
Newbie
221 Views
Message 2 of 8

Re: Very Slow Upload Speeds

Wholesale Test.JPG

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Distinguished Sage
Distinguished Sage
215 Views
Message 3 of 8

Re: Very Slow Upload Speeds

Was btpeedtester done eith wired connection? Can you post results from the diagnostic test which follows first test
Enter phone number and post results from dslchecker


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awernham
Newbie
211 Views
Message 4 of 8

Re: Very Slow Upload Speeds

It was a WiFi connection, so I accept that will impact on the results. I can repeat it using a cable.

The DSL availability checker shows this:Wholesale Test 2.JPG

When I try to run additional dianostics over the WiFi connection, I get this: "The Tap1 test was not conclusive for your broadband connection. However if this problem persists, raise the issue with your service provider."

I will repeat over a cable shortly.

 

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Distinguished Sage
Distinguished Sage
200 Views
Message 5 of 8

Re: Very Slow Upload Speeds

Your upstream data rate is :-

1.20 Mbps

Your upstream connection rate is at the top of the expected range, so you are not going to get any more, due to your distance from the cabinet.

 

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awernham
Newbie
190 Views
Message 6 of 8

Re: Very Slow Upload Speeds

But surely, with a downstream rate of 19.85 Mbps, a higher upstream rate would be expected? The VDSL rate seeems no different from the ADSL rate?

It makes using many real-time streaming applications impossible. My wife often uses her 4G phone instead.

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Distinguished Sage
Distinguished Sage
177 Views
Message 7 of 8

Re: Very Slow Upload Speeds


@awernham wrote:

But surely, with a downstream rate of 19.85 Mbps, a higher upstream rate would be expected? The VDSL rate seeems no different from the ADSL rate?

 


There is not much difference once you get that far away from the cabinet. Sometimes its not worth upgrading to VDSL.

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awernham
Newbie
157 Views
Message 8 of 8

Re: Very Slow Upload Speeds

I repeated the BTW Broadband performance tests this evening when connected by cable to the SmartHub.

Terrible performance this evening:

Wholesale Test Cable 1.JPG

Wholesale Test Cable 2.JPG

When I tried to repeat the detailed test after that, I then kept getting this error:

Wholesale Test Cable 2 Error.JPG

Surely, this is not normal?

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