Very Slow Upload Speeds

[awernham]

My upload speed is also very slow. I have BT Infinity and a Download speed of about 18 Mbps, but the upload speed is often only about 0.5 Mbps, and video calling using Skype or KakaoTalk (a Korean WhatsApp-like service) often results in unstable connectoion messages and call cut-offs.

I tried contacting BT using webchat, but he told me that only download speeds are guranteed and cut me off. I then tried calling BT, but after a while, he said that only download speeds matter. I said that for two-way video calling, they both matter, but he told me I was wrong. After a while, he told me that he would escalate the matter, but obviously has not done so.

Technical log info from Smart hub is below:

Product name:

BT Hub 6A

Serial number:

+084319+NQ71108576

Firmware version:

SG4B1000B540

Firmware updated:

28-May-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 21 Hours 3 Minutes 38 Seconds

Data rate:

1.20 Mbps / 19.98 Mbps

Maximum data rate:

1201 / 21013

Noise margin:

6 dB / 6.6 dB

Line attenuation:

30.4 dB

Signal attenuation:

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

717 MB Uploaded / 4120 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

Bouncing Buffalo

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

Bouncing Buffalo-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

A0:8E:78:15:29:85

Software variant:

-

Boot loader:

7.33.1

[awernham]

[imjolly]

Was btpeedtester done eith wired connection? Can you post results from the diagnostic test which follows first test
Enter phone number and post results from dslchecker

[awernham]

It was a WiFi connection, so I accept that will impact on the results. I can repeat it using a cable.

The DSL availability checker shows this:

When I try to run additional dianostics over the WiFi connection, I get this: "The Tap1 test was not conclusive for your broadband connection. However if this problem persists, raise the issue with your service provider."

I will repeat over a cable shortly.

[Keith_Beddoe]

Your upstream data rate is :-

1.20 Mbps

Your upstream connection rate is at the top of the expected range, so you are not going to get any more, due to your distance from the cabinet.

[awernham]

But surely, with a downstream rate of 19.85 Mbps, a higher upstream rate would be expected? The VDSL rate seeems no different from the ADSL rate?

It makes using many real-time streaming applications impossible. My wife often uses her 4G phone instead.

[Keith_Beddoe]

---

@awernham wrote:

But surely, with a downstream rate of 19.85 Mbps, a higher upstream rate would be expected? The VDSL rate seeems no different from the ADSL rate?

---

There is not much difference once you get that far away from the cabinet. Sometimes its not worth upgrading to VDSL.

[awernham]

I repeated the BTW Broadband performance tests this evening when connected by cable to the SmartHub.

Terrible performance this evening:

When I tried to repeat the detailed test after that, I then kept getting this error:

Surely, this is not normal?