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vhdsl_user
Contributor
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Message 1 of 3

Re: Wow, not a good start to connection

Yes I also could not get on to my BT Infinity connection earlier this morning. BT say it was due to power problems at a partner facility but I don't believe that. I would like to warn BT customers to be on their guard against fake phone calls from "BT Technical Help" or "BT Helpdesk"  - criminals/fraudsters take advantage at this time when many BT customers are experiencing problems logging on. So if you have been in contact with the BT telephone help facility and get a call back make absolutely certain that the person who is calling you is from BT. If they start asking for your personal details just hang up and phone them back on a help number published on the official BT website. You have been warned - it pays to be very wary about incoming phone calls.

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vhdsl_user
Contributor
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Message 2 of 3

Re: Wow, not a good start to connection

Somehow my post got transferred to another thread - please could a moderator transfer back to appropriate thread.

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Wow, not a good start to connection

Probably because you hijacked an existing thread, which was a new provision. That thread got moved.

 

You now have your own thread.

 

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