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Distinguished Sage
Distinguished Sage
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Message 11 of 40

Re: Re profiling or Line Fault ?

So do you think you connection drops when you make a call?  When you receive a call? Or both?  If it does sounds like high resistance fault and you need to report phone fault to 151



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MatthewG-
Aspiring Expert
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Message 12 of 40

Re: Re profiling or Line Fault ?

@imjolly

 

I am not sure, It if it was to do with phone would it have been doing it more often because the phone rings and gets used around 5-15 pre day Incoming + Outgoing ?

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Distinguished Sage
Distinguished Sage
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Message 13 of 40

Re: Re profiling or Line Fault ?

If it was high resistance fault I would expect drop more often than not when you receive a call



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gt94sss2
Aspiring Expert
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Message 14 of 40

Re: Re profiling or Line Fault ?


@MatthewG- wrote:

@gt94sss2 Yes the router is up to date. I only have a Hub 5 but I don't like because of the software restrictions.

 

 

can you try the Home Hub?

 

While the T-link might work on an Openreach line I am pretty sure it has never passes the Openreach testing labs.

 

Openreach have made some changes to their network recently - especially on ECI cabs - and that has affected how well some unapproved modems work with FTTC.

  

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MatthewG-
Aspiring Expert
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Message 15 of 40

Re: Re profiling or Line Fault ?

@gt94sss2

Yes I might give the hub 5 when it disconnects again, I was thinking is there any always to tell if my cab has g-inp enabled .

I know when I signed up for BT last year they supplied a hub 5a and the reason I bought a third party router was because of the user request disconnects every 24-48 hours
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Distinguished Sage
Distinguished Sage
336 Views
Message 16 of 40

Re: Re profiling or Line Fault ?


@MatthewG- wrote:
@gt94sss2

Yes I might give the hub 5 when it disconnects again, I was thinking is there any always to tell if my cab has g-inp enabled .



If it is an Huawei cab it will be, if ECI it won't be.

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MatthewG-
Aspiring Expert
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Message 17 of 40

Re: Re profiling or Line Fault ?

@liquorice
How do I tell what cabinet type I have?
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Distinguished Sage
Distinguished Sage
321 Views
Message 18 of 40

Re: Re profiling or Line Fault ?

What exchange and cabinet number does it say here https://www.dslchecker.bt.com/

so we can check

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Sage
Sage
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Message 19 of 40

Re: Re profiling or Line Fault ?


@imjolly wrote:

If it was high resistance fault I would expect drop more often than not when you receive a call


One way to clear a minor high resistance fault is to ring the phone a couple of times. I'd lean towards it still being a high resistance fault that needs engineer intervention.

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MatthewG-
Aspiring Expert
311 Views
Message 20 of 40

Re: Re profiling or Line Fault ?

@liquorice Exchange is Rochdale, Cabinet Number 33

@pippincp

If it keeps dropping like before I will contact BT before my contract rolls over to another 12 month.
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