my broadband spped has dropped from 45mbps 6 weeks ago to 1.86mbps
i have tried on numerous occassions to get it sorted online and by phone so as a last resort i am now trying on the forum.
i am 20 metres from the exchange
i am the only user of the broadband
i am connected via ethernet and have carried out all the tips suggested by BT
1. Product Name: HomeHub5 2. Serial number: +076284+1448006348 3. Firmware version: v0.07.03.0814-BT (Type B) Last updated [Unknown] 4. Board version: 01 5. VDSL uptime: 1 days, 03:30:17 6. Data Rate: 800 / 1995 7. Maximum Data Rate: 29713 / 21816 8. Noise Margin: 31.4 / 35.9 9. Line Attenuation: 0.0 / 7.5 10. Signal Attenuation: 0.0 / 0.0 11. Data sent/received: 55.2 MB / 756.4 MB 12. Broadband username: firstname.lastname@example.org 13. BT Wi-fi: Yes 14. 2.4GHz wireless network/SSID: BTHub5-8KHS 15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)) 16. 2.4GHz wireless security: WPA2 Only (Recommended) 17. 2.4GHz wireless channel: Automatic (Smart Wireless) 18. 5GHz wireless network/SSID: BTHub5-8KHS 19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 20. 5GHz wireless security: WPA2 Only (Recommended) 21. 5GHz wireless channel: Automatic (Smart Wireless) 22. Firewall: Default 23. MAC Address: 4c:09:d4:42:2f:a8 24. Software variant: - 25. Boot loader: 0.5.0-BT (Tue Jun 17 18:52:56 2014)
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
are you connected to the test socket or do you have a SSFP?
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
are you having problems with hub dropping connection or have you been manually resetting or both just your noise margi is very high at 31.4db as normal about 6db
distance from the exchange is not important for fibre - it is distance from your street cabinet
hub was reset 1 day ago was that manual?
with that estimate I would be expecting 80mb conenction. have you tried conencting to test socket with a filter and see if that changes anything
if you have used test socket without improvement and quiet line test on then I would contact customer services and get engineer visit