Hi, I just like to say that I have been with BT for just two months. I have Infinity 2 package. When I was with Sky fibre Pro I was getting download speeds of 68Mb. Since bieng with BT it started out at 54Mb and now has dropped to a pathetic 48Mb.
When I contacted BT they originally told me I get speeds of inexcess of 65Mb. However, since I came to BT the minimum they now quote is a mean 50Mb.
How can Sky give me such a service that is excellent and BT give me such a bad one.
The excuses I have had had range from too much equipment attached to that is maximum you can get!!!!!
In actual fact. I have less equipment attached than when I was with Sky. I had 2 Sky boxes attached to the Hub as well as a Laptop and tablet.
BT has to be the worse provider in the UK
Welcome to this user forum @Gothiic
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BT have now said that my minimum guaranteed speed is 35Mb.
That's 33Mb less than I was getting with Sky Fibre Pro. I am paying a lot more for BT Infinity 2 and getting poor Infinity 1 speeds.
C'mon BT let me cancel my contract without penalties as your not suppling me the guaranteed speed you quoted me on sign up