Just had Infinity2 installed today. I was quoted anticipated download speeds of between 48 and 65 Mb. After installation the speed was 14Mb (wired connection on btspeedtest) dropping to 9Mb tonight. Can I realistically expect this to rise to 45Mb over the 3 (or10) day stabilisation period or does it sound like an installation problem?
I doubt it will rise that much. What did the installer say when the speed was so low?
Can you run this checker and post back a screen shot of the results
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
Thanks for prompt response. The engineer didn't test the speed, he checked I had a connection and was then keen to get home.
Hope the following is legible.
|Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low |
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Oct-2013; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broadband supplier they will need to contact them in the first instance to obtain a MAC (Migrations Authorisation) Code, and then contact their new Broadband supplier to arrange for the service to be migrated.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Thank you for your interest.
Broadband (wholesale) test results
Ping Latency 19.75
|1. Product name:||BT Home Hub|
|2. Serial number:||+068343+NQ41300812|
|3. Firmware version:||Software version 220.127.116.11.18.104.22.168.6 (Type A) Last updated Unknown|
|4. Board version:||BT Hub 5A|
|5. VDSL uptime:||0 days, 04:46:51|
|6. Data rate:||3954 / 44360|
|7. Maximum data rate:||3892 / 43788|
|8. Noise margin:||6.2 / 5.7|
|9. Line attenuation:||0.0 / 23.7|
|10. Signal attenuation:||0.0 / 21.3|
|11. Data sent/received:||108.4 MB / 2.0 GB|
|12. Broadband username:||email@example.com|
Going by the estimate you have posted you should expect between 31Mbps and 65Mbps depending on what Range your line is on. You Homehub stats show that you should be getting about 44Mbps download.
You have not posted the further diagnostic test, could you please do that and post it back here.
Sorry about the omission. Results of further diagnostics below.
thanks for your help.
1. Best Effort Test:
Download Speed : 14.37 Mbps
2. Upstream Test:
Upload Speed : 3.68Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
I need to see the IP profile for up and down. If you run the speed test then go onto run the further diagnostics. It will then bring up a graph showing your speed for up and down along with the IP profiles.
I've run the speedtest and gone on to the further diagnostics but (with the fibre to cabinet option) I don't have any graph, only the results posted above.
The same except the speed has gone down.
Can you check that the Network card drivers on your computer are upto date. If you go to Start > Control Panel > Device Manager > Network Adaptors, click on each one in turn and go to the "Drivers" tab. Click Update driver to see if it will update. If it does not update, take a note of the card manufacturer and the model along with the driver version, then go to the manufacturer website and look in the support / downloads / drivers section to see if there is a more up to date version.
If you have access to another device can you run a speed test on it to see and post back the results.