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Lrams89
Beginner
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Message 1 of 5

Really low speed after disconnection

Hi, I've been a BT customer for around 6 weeks and have a minimum guaranteed speed of 45Mb. Everything was fine  until last Thursday. The Home Hub was unplugged all day while we had carpets fitted in the house and since plugging it in we have had abysmally slow speeds.

 

After doing some Googling it seems I may have been put in to a banded profile so I've been leaving the home hub alone to see if things improve. The DSL uptime keeps resetting (around once a day) and comes back with a different speed (9Mb the other day, 15Mb yesterday and down to 12Mb today) and has been as low as 5Mb.

 

I'm hoping some of the mods could look into my situation and see if there's anything that could be done on their end or if they have any advice for me. I have posted all the relevant info, the only thing I can't do is a quiet line test due to having no landline.

 

Thanks in advance.

 

https://ibb.co/28zyTjq
https://ibb.co/MBm1TxJ
https://ibb.co/LNG4gmz
https://ibb.co/z7QSt7z
https://ibb.co/DDQw0WN

 

 

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Really low speed after disconnection

you need to invest £5 and buy a cheap corded phone to check to see if you have a dial tone on landline and if you do is there line noise  check for noise  dial 17070 option 2  should be silent

the very low speed compared to dslchecker results suggest a line problem and likely no dial tone

please post any further stats here rather than links as saves jumping between screens



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Lrams89
Beginner
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Message 3 of 5

Re: Really low speed after disconnection

Thanks for your reply. I will buy a cheap phone today and report back.

 

And sorry about the images, I couldn't see how to put them in the main body of the message but I see it now.

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Lrams89
Beginner
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Message 4 of 5

Re: Really low speed after disconnection

While I wait for my phone to arrive, is there anything in my stats that jump out at you as looking wrong?

 

Reposting my stats for clarity.. 

Screenshot_20191002-084449_Chrome.jpg

Screenshot_20191002-084511_Chrome.jpg

Screenshot_20191002-084525_Chrome.jpg

Screenshot_20191002-084530_Chrome.jpg

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Distinguished Sage
Distinguished Sage
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Message 5 of 5

Re: Really low speed after disconnection

your speed is very low at 12mb and even low attainable when dslchecker shows range expected 75/54mb assuming suiperfast 2



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