Recent Infinity 2 speed issues

[tomegglestone]

Good afternoon everyone,

It looks like this is the place to get some good advice, so I'm hoping you might be able to help.

I've had BT Infinity 2 for 2-3 years now and rarely had an issue. Download speeds have generally been between 30-50Mbps and upload around 20Mbps. Recently however, my speeds have dropped significantly. I've included below some screenshots of the tests you folks normally ask for. On a side note, it looks like I've actually never achieved the speeds I should be receiving. In the first instance though, I'd like to get back to where I was before at least.

From what I can see, my IP profile has been capped at 24Mbps, which is very low compared to the speed I should be achieving. The only other point I would make is that 2-3 weeks ago, we had a series of powercuts that meant the router restarted several times in a couple of hours span. Could that be the reason for the cap? Let me know if I can give more info, I'm keen to get this resolved and get the speeds that I'm paying hefty monthly fees for! Thanks in advance.

All the best,

Tom

[Keith_Beddoe]

Welcome.

If you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post lines 1-12

Or post the information from the smart hub, using this link.

http://192.168.1.254/0000012803/gui/#/technicalLog/information

[tomegglestone]

Thanks for the quick response Keith, much appreciated. Here are lines 1-12 as requested:

1. Product Name: HomeHub5

2. Serial number: +076284+1516007506

3. Firmware version: v0.07.05.0A13-BT (Type B) Last updated 6/12/2015

4. Board version: 01

5. VDSL uptime: 1 days, 00:44:59

6. Data Rate: 16994 / 24997

7. Maximum Data Rate: 27783 / 96960

8. Noise Margin: 10.2 / 24.4

9. Line Attenuation: 8.0 / 10.3

10. Signal Attenuation: 0.0 / 0.0

11. Data sent/received: 1.4 GB / 40.1 GB

12. Broadband username: bthomehub@btbroadband.com

Tom

[Colin_London · Accepted solution]

Yep - you are being restricted by DLM following those power cuts 😞

[smf22]

You need to keep the connection stable such that DLM recovers the speed. The post of your stats shows the connection has only been up for 1 day. If you're still having power issues or you'redisconnecting to the line for some other reason, this is not going to help.

Regards

[tomegglestone]

Ok no problem, I'm glad there's a fairly straightforward reason for this and that its in keeping with what I thought. I'll do my best to keep the line stable and hopefully I'll see my old stats return.

Any thoughts on how long I can expect this to last?

[licquorice]

Now the bad news. It could be days, it could be weeks or it could be months. DLM is a complete dogs breakfast.

[tomegglestone]

Fortunately, it was days! I'm back up to pre-power cut speeds, and actually a little higher. 

Thank you for your help all, case closed!

[licquorice]