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tomegglestone
Beginner
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Message 1 of 9

Recent Infinity 2 speed issues

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Good afternoon everyone,

 

It looks like this is the place to get some good advice, so I'm hoping you might be able to help.

 

I've had BT Infinity 2 for 2-3 years now and rarely had an issue. Download speeds have generally been between 30-50Mbps and upload around 20Mbps. Recently however, my speeds have dropped significantly. I've included below some screenshots of the tests you folks normally ask for. On a side note, it looks like I've actually never achieved the speeds I should be receiving. In the first instance though, I'd like to get back to where I was before at least.

 

From what I can see, my IP profile has been capped at 24Mbps, which is very low compared to the speed I should be achieving. The only other point I would make is that 2-3 weeks ago, we had a series of powercuts that meant the router restarted several times in a couple of hours span. Could that be the reason for the cap? Let me know if I can give more info, I'm keen to get this resolved and get the speeds that I'm paying hefty monthly fees for! Thanks in advance.

 

 

 

 

All the best,


Tom

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Recent Infinity 2 speed issues

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Welcome.

If you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post lines 1-12

 

Or post the information from the smart hub, using this link.

 

http://192.168.1.254/0000012803/gui/#/technicalLog/information

 

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tomegglestone
Beginner
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Message 3 of 9

Re: Recent Infinity 2 speed issues

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Thanks for the quick response Keith, much appreciated. Here are lines 1-12 as requested:

 

1. Product Name: HomeHub5

2. Serial number: +076284+1516007506

3. Firmware version: v0.07.05.0A13-BT (Type B) Last updated 6/12/2015

4. Board version: 01

5. VDSL uptime: 1 days, 00:44:59

6. Data Rate: 16994 / 24997

7. Maximum Data Rate: 27783 / 96960

8. Noise Margin: 10.2 / 24.4

9. Line Attenuation: 8.0 / 10.3

10. Signal Attenuation: 0.0 / 0.0

11. Data sent/received: 1.4 GB / 40.1 GB

12. Broadband username: bthomehub@btbroadband.com

 

Tom

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Colin_London
Recognised Expert
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Message 4 of 9

Re: Recent Infinity 2 speed issues

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Yep - you are being restricted by DLM following those power cuts 😞
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smf22
Recognised Expert
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Message 5 of 9

Re: Recent Infinity 2 speed issues

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You need to keep the connection stable such that DLM recovers the speed. The post of your stats shows the connection has only been up for 1 day. If you're still having power issues or you'redisconnecting to the line for some other reason, this is not going to help.

 

Regards

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tomegglestone
Beginner
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Message 6 of 9

Re: Recent Infinity 2 speed issues

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Ok no problem, I'm glad there's a fairly straightforward reason for this and that its in keeping with what I thought. I'll do my best to keep the line stable and hopefully I'll see my old stats return.

 

Any thoughts on how long I can expect this to last?

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Distinguished Sage
Distinguished Sage
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Message 7 of 9

Re: Recent Infinity 2 speed issues

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Now the bad news. It could be days, it could be weeks or it could be months. DLM is a complete dogs breakfast.

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tomegglestone
Beginner
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Message 8 of 9

Re: Recent Infinity 2 speed issues

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Fortunately, it was days! I'm back up to pre-power cut speeds, and actually a little higher. 

 

Thank you for your help all, case closed!

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Distinguished Sage
Distinguished Sage
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Message 9 of 9

Re: Recent Infinity 2 speed issues

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Smiley Very HappySmiley Very Happy

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