cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Robmonster
Contributor
572 Views
Message 1 of 20

Recent frequent connection drops

Hi all,

Over the past week or so I've noticed the stability of my connection has worsened. When connected the speeds are fine and throughput is fine, but it seems to drop the connection every now and then.

 

Working from home this is a noticeable interruption , and apparently the games my kids get dropped out of games   when this occurs give them timeout penalties, so I'm getting grief!

Anecdotally it happens a few times a day, although it just got to almost 24 hours without a drop, and then dropped out. The connection re-establishes itself pretty quickly without me needing to do anything.

This might seem a minor whinge, but the connection was previously rock solid, we have a few people working from home all the time and they have not reported any issues previously, and the game timeout bans are becoming a problem. I am concerned something has worsened my connection which may lead to further problems

I notice my SmartHub 2 was recently updated to firmware v0.31.00.10253-BT automatically on the 6th of Feb , is this related? The timing seems suspicious

0 Ratings
Reply
19 REPLIES 19
Robmonster
Contributor
567 Views
Message 2 of 20

Re: Recent frequent connection drops

I've taken a look through the technical log which notes disconnections. They are much more frequent recently :-

21:04:16, 17 Feb. DSL Link Down: duration was 85526 seconds

21:18:19, 16 Feb. DSL Link Down: duration was 91438 seconds

19:44:20, 15 Feb. DSL Link Down: duration was 23404 seconds

13:13:47, 15 Feb. DSL Link Down: duration was 138679 seconds

22:41:58, 13 Feb. DSL Link Down: duration was 219022 seconds

09:51:06, 11 Feb. DSL Link Down: duration was 146832 seconds

17:03:24, 09 Feb. DSL Link Down: duration was 106994 seconds

11:19:40, 08 Feb. DSL Link Down: duration was 50881 seconds

21:11:09, 07 Feb. DSL Link Down: duration was 75738 seconds

 

Firmware Updated Here

 

08:39:13, 21 Jan. DSL Link Down: duration was 888665 seconds

01:43:45, 11 Jan. DSL Link Down: duration was 3374518 seconds

19:17:49, 02 Dec. DSL Link Down: duration was 2045135 seconds

00:30:27, 22 Sep. DSL Link Down: duration was 2203460 seconds

 

Look how much more frequently the issue is after the firmware was updated, times at 6th of Feb 

Firmware version:v0.31.00.10253-BT
 

 

Firmware updated:Sun Feb 6 00:23:10 2022
0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
543 Views
Message 3 of 20

Re: Recent frequent connection drops

Have you tried a factory reset by pressing recessed button on back and holding 20/30 secs until hub lights flash just in case the firmware update did not install correctly. 

Remember to turn off smart setup on restart



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Robmonster
Contributor
542 Views
Message 4 of 20

Re: Recent frequent connection drops

No, I haven't. Will that rollback the firmware?

0 Ratings
Reply
Robmonster
Contributor
541 Views
Message 5 of 20

Re: Recent frequent connection drops

If I Export all my hub settings via the web interface, can I reimport them after the factory reset, or is that likely to reintroduce a problem?

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
538 Views
Message 6 of 20

Re: Recent frequent connection drops

You cannot rollback the firmware but you can save the settings and use after reset



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Robmonster
Contributor
496 Views
Message 7 of 20

Re: Recent frequent connection drops

Can I use the factory reset option within the GUI , or do I have to physically press the button as described? is there any difference?
0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
491 Views
Message 8 of 20

Re: Recent frequent connection drops

@Robmonster 

What does your master phone socket look like?

 

Keith_Beddoe_0-1577035081757.jpegKeith_Beddoe_1-1577035100602.jpeg

 

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
488 Views
Message 9 of 20

Re: Recent frequent connection drops


@Robmonster wrote:
Can I use the factory reset option within the GUI , or do I have to physically press the button as described? is there any difference?

The button is a better option, as its a hardware reset.

I doubt if that is the issue.

0 Ratings
Reply
NicolasS
Contributor
434 Views
Message 10 of 20

Re: Recent frequent connection drops

Evening, I’m having exactly the same issue. Believing it was the hub I called BT and they sent me a new one. Sadly the problem has not gone away. They are calling me back Weds to check up. I’m also thinking the recent update has caused this too.

0 Ratings
Reply