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Beginner
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Message 1 of 9

Redirected to BT Wholesale Service Information Page Every Time

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I keep getting redirected to the BT wholesale service information page every time i try to access my broadband.

 

I keep getting pushed pillar to post and have seen that a mod can help me resolve the issue as i've read on previous posts as technical support can't seem to do so, frustrating having to wait for an engineer who BT say may or may not be able to help me.

 

Help please!

 

 

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8 REPLIES 8
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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Redirected to BT Wholesale Service Information Page Every Time

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@Leeranson 

Are you using a BT Home hub?

Can you dial 17070 and check that the number that is read out, matches the phone number on your BT bill.

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Beginner
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Message 3 of 9

Re: Redirected to BT Wholesale Service Information Page Every Time

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Hi Keith,

 

I haven't got a landline to hand unfortunately as we don't require the use of one in the house.

 

Yes i am using a HomeHub6 as provided.

 

Cheers
Lee

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Distinguished Sage
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Message 4 of 9

Re: Redirected to BT Wholesale Service Information Page Every Time

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@Leeranson wrote:

Hi Keith,

 

I haven't got a landline to hand unfortunately as we don't require the use of one in the house.

 

Cheers
Lee


Then see if you can borrow one, or buy one, they cost less than £10.

A crossed line will cause the problem you describe, and cannot be diagnosed without plugging in a phone, and checking the number, which is why you are not making any progress.

I assume you are using a BT Home hub?

 

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Beginner
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Message 5 of 9

Re: Redirected to BT Wholesale Service Information Page Every Time

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Yes, i am using a BT HomeHub 6 - i will have to purchase one to try and do what you suggested below.

 

I won't be able to get one tonight, so will try this and see if it matches up.

 

Cheers

Lee

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Distinguished Sage
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Message 6 of 9

Re: Redirected to BT Wholesale Service Information Page Every Time

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The message you are seeing means that your connection cannot be authenticated.

Authentication is done against the phone number, so if your line has become crossed with another, due to an error on the external network, then it will not authenticate.

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Contributor
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Message 7 of 9

Re: Redirected to BT Wholesale Service Information Page Every Time

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Or the BTw backhaul is not handing you off to the BTr network to authenticate you. It may be a fault at the hand-off node.
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Message 8 of 9

Re: Redirected to BT Wholesale Service Information Page Every Time

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@Leeranson 

Has your problem now been resolved?

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Beginner
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Message 9 of 9

Re: Redirected to BT Wholesale Service Information Page Every Time

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Yes, apologies for not replying this has now been resolved. 

 

It was a back office issue to do with BT Wholesale the way they connected my line. 

 

Thanks for your help. 

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