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NAROBS
Contributor
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Message 1 of 10

Reduced Broadband throughput following uncommanded Smart Hub 2 shutdown

This is a new one for me. 

Without prior notice, at about 15:45 on Sunday, whilst on-line , my BT Smart Hub spontaneously shut down and re-started.

After this happened, some on-line activity seemed a bit sluggish.

So, I checked the throughput speeds today (Monday) and found that they'd reduced. Download  speed reduced to 20Mbs from a usual 45Mbps and upload reduced to about 8Mbps from a usual 9-10Mbps.

I'm current paying for a 50Mbps download  service.

As far as I can see from BT Wholesale availability checker the lines in my area are still capable of delivering 50Mbps - the worst case for a VDSL Range  B impacted line is 57.1 Mbps down, 19 Mbps up, and the line hand-back threshold is 49.7 Mbps.

Tried the usual, and just restarted the hub - no change.

However, on factory resetting the hub and then re-entering my prior values the speeds came back to normal i.e. 45 down and 9 up.

Assuming the hub hasn't been hacked who in BT would have the authority to do this and Why would they do it ?

I note that my BT bill arrived today and that BT  have been petitioning me for the last couple of months to "Upgrade" my broadband service . . . and of course pay more - something I'm not keen to do as I don't need anything that is offered in the "Upgrade".

Roll on 5G.

Nick

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imjolly
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Message 2 of 10

Re: Reduced Broadband throughput following uncommanded Smart Hub 2 shutdown

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

The only thing that customer service can do is restart your hub but DLM could reduce speed and increase noise margin to try and ensure a stable conenction.  Of course line noise could quite easily cause a connection reset

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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NAROBS
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Message 3 of 10

Re: Reduced Broadband throughput following uncommanded Smart Hub 2 shutdown

17070 Quiet line is silent.

Smart Hub 2 Information log:-

Smart Hub 2 Manager

Home Advanced settings Technical log

Information Event log Export Back

This is a list of your BT Smart Hub settings and current statistics.

Product code: Smart Hub 2

Serial number: +******+1**** *****

Firmware version: v0.17.01.12312-BT

Firmware updated: Wed Jul 1 09:01:47 2020

Board version: R01

GUI version: 1.56 15_02_2019

DSL uptime: 0 days,21 Hours20 Mins30 Secs

Data rate: 9.999 Mbps / 49 Mbps

Maximum data rate: 24.043 Mbps / 59.538 Mbps

Noise margin: 22.1 / 8.8

Line attenuation: 7.9 / 14.7

Signal attenuation: 7.8 / 18.0

VLAN id: 101

Upstream error control: Off

Downstream error control: Off

Data sent / received: 282.1 MB Uploaded  / 2.1 GB Downloaded

Broadband username: bthomehub@btbroadband.com

BT Wi-fi: Activated

2.4 GHz wireless network name:

2.4 GHz wireless channel: Smart (Channel11)

5 GHz wireless network name

5 GHz wireless channel: Smart (Channel36)

Wireless security: WPA2 (Recommended)

Wireless mode: Mode 1

Firewall: On

MAC address: 64:CC:22:3C:69:A9

Software variant: -

Boot loader: 0.1.7-BT (Thu Nov 30 09:45:22 2017)

 

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NAROBS
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Message 4 of 10

Re: Reduced Broadband throughput following uncommanded Smart Hub 2 shutdown

Smart Hub 2 Event Log:-

Home Advanced settings Technical log

Information Event log Export Back

This shows all events that have taken place on your BT Smart Hub since the last time it was reset.

Previous Next Page 40 of 315 Categories: Select

Time and date Message Selected: All
16:07:19, 09 Aug. LAN [ADD] ARP 192.168.1.94 with 2c:29:97:99:63:84 from br0(wl1)
16:07:19, 09 Aug. ARP [add] br0(wl1) 192.168.1.94 2c:29:97:99:63:84
16:07:14, 09 Aug. Receive a DHCP request
16:07:11, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
16:07:11, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
16:07:11, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
16:07:11, 09 Aug. Receive a DHCP request
16:07:10, 09 Aug. WHW INFO A station (SmartHub2)IF[2.4G](64:CC:22:3C:69:AC):STA(2C:29:97:99:63:84)(Legacy Device) join WHW
infrastructure
16:06:53, 09 Aug. admin timeout from 192.168.1.60
16:06:22, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
16:06:22, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
16:06:22, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
16:06:17, 09 Aug. CWMP: HDM socket closed successfully.
16:06:17, 09 Aug. CWMP: HTTP authentication success from pbthdm.x.x.x
16:06:16, 09 Aug. CWMP: HDM socket opened successfully.
16:06:16, 09 Aug. CWMP: session completed successfully
16:06:16, 09 Aug. CWMP: HDM socket closed successfully.
16:06:16, 09 Aug. CWMP: HTTP authentication success from pbthdm.x.x.x
16:06:16, 09 Aug. CWMP: HDM socket opened successfully.
16:06:16, 09 Aug. CWMP: HDM socket opened successfully.
16:06:15, 09 Aug. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
16:06:15, 09 Aug. CWMP: Session start now, server: https://pbthdm.x.x.x, Event code: 6 CONNECTION REQUEST
16:06:15, 09 Aug. CWMP: Initializing transaction for event code 6 CONNECTION REQUEST


Smart Hub 2 Manager

Home Advanced settings Technical log

Information Event log Export Back

This shows all events that have taken place on your BT Smart Hub since the last time it was reset.

Previous Next Page 41 of 315 Categories: Select

Time and date Message Selected: All
16:06:08, 09 Aug. CWMP: HDM socket opened successfully.
16:06:08, 09 Aug. CWMP: session completed successfully
16:06:07, 09 Aug. CWMP: HDM socket closed successfully.
16:06:07, 09 Aug. CWMP: HTTP authentication success from pbthdm.x.x.x
16:06:07, 09 Aug. CWMP: HDM socket opened successfully.
16:06:07, 09 Aug. CWMP: HDM socket opened successfully.
16:06:06, 09 Aug. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
16:06:06, 09 Aug. CWMP: Session start now, server: https://pbthdm.x.x.x, Event code: 1 BOOT
16:06:06, 09 Aug. CWMP: Initializing transaction for event code 1 BOOT
16:05:51, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
16:05:50, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
16:05:39, 09 Aug. ARP [add] br0(wl0) 192.168.1.191 cc:73:14:68:d1:af
16:05:36, 09 Aug. ARP [add] br0(wl1) 192.168.1.152 3c:5c:c4:41:11:a6
16:05:35, 09 Aug. DHCP device Connected: 192.168.1.191, cc:73:14:68:d1:af, unknown
16:05:35, 09 Aug. DHCP lease issued 192.168.1.191 to cc:73:14:68:d1:af , lease duration is 86400 seconds
16:05:35, 09 Aug. 5G Client associate from cc:73:14:68:d1:af (IP=192.168.1.191) RSSI=-46, Rate=390Mbps, host
16:05:35, 09 Aug. LAN [ADD] ARP 192.168.1.191 with cc:73:14:68:d1:af from br0(wl0)
16:05:34, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
16:05:34, 09 Aug. Receive a DHCP request
16:05:34, 09 Aug. WHW INFO A station (SmartHub2)IF[5G](64:CC:22:3C:69:AB):STA(CC:73:14:68:D1:AF)(Legacy Device) join WHW
infrastructure
16:05:32, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
16:05:32, 09 Aug. DHCP device Connected: 192.168.1.152, 3c:5c:c4:41:11:a6, amazon-2504b68d4
16:05:32, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT


Smart Hub 2 Manager

Home Advanced settings Technical log

Information Event log Export Back

This shows all events that have taken place on your BT Smart Hub since the last time it was reset.

Previous Next Page 42 of 315 Categories: Select

Time and date Message Selected: All
16:05:31, 09 Aug. Receive a DHCP request
16:05:31, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
16:05:31, 09 Aug. WHW INFO A station (SmartHub2)IF[2.4G](64:CC:22:3C:69:AC):STA(3C:5C:C4:41:11:A6)(Legacy Device) join WHW
infrastructure
16:05:25, 09 Aug. SIP WAN UP
16:05:23, 09 Aug. Broadband Line Id Result = Success
16:05:22, 09 Aug. NTP synchronization success
16:05:22, 09 Aug. NTP Server: ntp.homehub.btopenworld.com
16:05:10, 09 Aug. DHCP device Connected: 192.168.1.125, 70:d4:f2:5a:b8:33, PLAYBOOK-0BB0
16:05:09, 09 Aug. WAN Sensing Auto sensing Complete, interface selected
16:05:09, 09 Aug. WAN Sensing Auto sensing Running
16:05:09, 09 Aug. DHCP device Disconnected: 192.168.1.152, 3c:5c:c4:41:11:a6, amazon-2504b68d4
16:05:09, 09 Aug. LAN [ADD] ARP 192.168.1.125 with 70:d4:f2:5a:b8:33 from br0(wl0)
16:05:09, 09 Aug. ARP [add] br0(wl0) 192.168.1.125 70:d4:f2:5a:b8:33
16:05:08, 09 Aug. LAN [DEL] ARP 192.168.1.152 with 3c:5c:c4:41:11:a6 from br0
16:05:08, 09 Aug. ARP [del] br0 192.168.1.152 3c:5c:c4:41:11:a6
16:05:08, 09 Aug. WAN IPv6 Global unicast prefix / length: 2a00:23cc:1880:f00::/56
16:05:08, 09 Aug. WAN IPv6 Global unicast address allocated: 2a00:23cc:1880:f00::1/64
16:05:08, 09 Aug. WAN DHCPv6 events: BOUND
16:05:08, 09 Aug. NTP synchronization start
16:05:07, 09 Aug. WAN DHCPv6 events: INIT
16:05:07, 09 Aug. WAN Sensing Auto sensing Complete, interface selected
16:05:07, 09 Aug. WAN Sensing Auto sensing Running
16:05:07, 09 Aug. Success - secondary DNS servers


Smart Hub 2 Manager

Home Advanced settings Technical log

Information Event log Export Back

This shows all events that have taken place on your BT Smart Hub since the last time it was reset.

Previous Next Page 43 of 315 Categories: Select

Time and date Message Selected: All
16:05:06, 09 Aug. PPP: IPCP up
16:05:06, 09 Aug. PPP IPCP Receive Configuration ACK
16:05:06, 09 Aug. PPP IPV6CP Receive Configuration ACK
16:05:06, 09 Aug. PPP IPCP Send Configuration Request
16:05:06, 09 Aug. PPP IPCP Receive Configuration NAK
16:05:06, 09 Aug. PPP IPCP Send Configuration ACK
16:05:06, 09 Aug. PPP IPCP Receive Configuration Request
16:05:06, 09 Aug. PPP IPV6CP Send Configuration ACK
16:05:06, 09 Aug. PPP IPV6CP Receive Configuration Request
16:05:06, 09 Aug. PPP IPV6CP Send Configuration Request
16:05:06, 09 Aug. PPP IPCP Send Configuration Request
16:05:06, 09 Aug. PPP: CHAP authentication succeeded
16:05:06, 09 Aug. PPP CHAP Receive success : authentication successful
16:05:06, 09 Aug. PPP CHAP Receive Challenge
16:05:06, 09 Aug. PPP: LCP up
16:05:06, 09 Aug. PPP LCP Receive Configuration ACK
16:05:06, 09 Aug. PPP LCP Send Configuration ACK
16:05:05, 09 Aug. PPP LCP Receive Configuration Request
16:05:05, 09 Aug. PPP LCP Send Configuration Request
16:05:03, 09 Aug. DHCP device Disconnected: 192.168.1.125, 70:d4:f2:5a:b8:33, PLAYBOOK-0BB0
16:05:03, 09 Aug. 5G Client disassociate from 3c:5c:c4:41:11:a6 (IP=192.168.1.152) RSSI=0, Rate=0Mbps
16:05:03, 09 Aug. LAN [DEL] ARP 192.168.1.125 with 70:d4:f2:5a:b8:33 from br0
16:05:03, 09 Aug. PPP: Received PADS
16:05:03, 09 Aug. ARP [del] br0 192.168.1.125 70:d4:f2:5a:b8:33

Smart Hub 2 Manager

Home Advanced settings Technical log

Information Event log Export Back

This shows all events that have taken place on your BT Smart Hub since the last time it was reset.

Previous Next Page 44 of 315 Categories: Select

Time and date Message Selected: All
16:05:03, 09 Aug. PPP: Received PADO
16:05:02, 09 Aug. PPP: Sending PADI
16:05:02, 09 Aug. 5G Client associate from 70:d4:f2:5a:b8:33 (IP=192.168.1.125) RSSI=-44, Rate=65Mbps, host PLAYBOOK-0BB0
16:05:02, 09 Aug. Receive a DHCP request
16:05:02, 09 Aug. WHW INFO A station (SmartHub2)IF[5G](64:CC:22:3C:69:AB):STA(70:D4:F2:5A:B8:33)(Legacy Device) join WHW
infrastructure
16:04:59, 09 Aug. 5G client Mac: 00:00:00:00:00:00 Deauthentications (Reason:Deauthenticated because sending station is leaving (or
has left) IBSS or ESS)
16:04:59, 09 Aug. 2.4G client Mac: 00:00:04:04:00:00 Deauthentications (Reason:Deauthenticated because sending station is leaving
(or has left) IBSS or ESS)
16:04:57, 09 Aug. PPP: Sending PADI
16:04:57, 09 Aug. 5G WiFi auto selected channel 36 Bandwidth:80M(Reason:boot)
16:04:57, 09 Aug. 2.4G Client disassociate from 70:d4:f2:5a:b8:33 (IP=192.168.1.125) RSSI=0, Rate=0Mbps
16:04:52, 09 Aug. PPP: Sending PADI
16:04:52, 09 Aug. 5G WiFi scan(Reason:boot)
16:04:52, 09 Aug. 2.4G WiFi auto selected channel 11 Bandwidth:20M(Reason:boot)
16:04:50, 09 Aug. 2.4G WiFi scan(Reason:boot)
16:04:47, 09 Aug. PPP: Sending PADI
16:04:44, 09 Aug. ARP [add] br0(wl0) 192.168.1.152 3c:5c:c4:41:11:a6
16:04:44, 09 Aug. DSL Link Up: Down Rate=49000kbps, Up Rate=9999kbps; SNR Margin Down=8.7dB, Up=22.3dB
16:04:42, 09 Aug. PPP: Sending PADI
16:04:40, 09 Aug. DHCP device Connected: 192.168.1.152, 3c:5c:c4:41:11:a6, amazon-2504b68d4
16:04:40, 09 Aug. DHCP lease issued 192.168.1.152 to 3c:5c:c4:41:11:a6 amazon-2504b68d4, lease duration is 86400 seconds
16:04:40, 09 Aug. 5G Client associate from 3c:5c:c4:41:11:a6 (IP=192.168.1.152) RSSI=-47, Rate=433Mbps, host amazon-
2504b68d4

Smart Hub 2 Manager

Home Advanced settings Technical log

Information Event log Export Back

This shows all events that have taken place on your BT Smart Hub since the last time it was reset.

Previous Next Page 45 of 315 Categories: Select

Time and date Message Selected: All
16:04:36, 09 Aug. WAN Auto-sensing detected port DSL WAN
16:04:32, 09 Aug. ARP [add] br0(wl1) 192.168.1.125 70:d4:f2:5a:b8:33
16:04:28, 09 Aug. 5G WiFi auto selected channel 36 Bandwidth:80M(Reason:boot)
16:04:26, 09 Aug. DHCP lease issued 192.168.1.125 to 70:d4:f2:5a:b8:33 PLAYBOOK-0BB0, lease duration is 86400 seconds
16:04:26, 09 Aug. 2.4G Client associate from 70:d4:f2:5a:b8:33 (IP=192.168.1.125) RSSI=-30, Rate=24Mbps, host PLAYBOOK-
0BB0
16:04:26, 09 Aug. DHCP device Connected: 192.168.1.125, 70:d4:f2:5a:b8:33, PLAYBOOK-0BB0
16:04:25, 09 Aug. LAN [ADD] ARP 192.168.1.125 with 70:d4:f2:5a:b8:33 from br0(wl1)
16:04:25, 09 Aug. Receive a DHCP request
16:04:17, 09 Aug. 5G WiFi scan(Reason:boot)
16:04:17, 09 Aug. 2.4G WiFi auto selected channel 11 Bandwidth:20M(Reason:boot)
16:04:14, 09 Aug. 2.4G WiFi scan(Reason:boot)
16:04:09, 09 Aug. 2.4G WiFi auto selected channel 1 Bandwidth:20M(Reason:boot)
16:04:07, 09 Aug. A device connected to Ethernet port 1
16:04:07, 09 Aug. Wire Lan Port 1 up, Speed 1000 Mbps
16:04:04, 09 Aug. Booting firmware v0.17.01.12312-BT (Mon May 11 18:49:53 2020)
16:04:04, 09 Aug. System start Button press (PowerButton)
16:04:03, 09 Aug. System up
16:03:58, 09 Aug. 2.4G WiFi scan(Reason:boot)
16:03:55, 09 Aug. Hub has activated against the device management system
16:03:54, 09 Aug. 2.4G WPS feature enabled
16:03:54, 09 Aug. 2.4G WPA2 mode selected
16:03:54, 09 Aug. 2.4G WiFi UP
16:03:54, 09 Aug. 5G WPS feature enabled


Smart Hub 2 Manager

Home Advanced settings Technical log

Information Event log Export Back

This shows all events that have taken place on your BT Smart Hub since the last time it was reset.

Previous Next Page 46 of 315 Categories: Select

Time and date Message Selected: All
16:03:47, 09 Aug. WAN Auto-sensing last connection port: DSL WAN
15:44:56, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
15:44:56, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
15:41:10, 09 Aug. CWMP: HDM socket closed successfully.
15:41:10, 09 Aug. CWMP: HTTP authentication success from pbthdm.x.x.x
15:41:10, 09 Aug. CWMP: HDM socket opened successfully.
15:41:10, 09 Aug. CWMP: session completed successfully
15:41:10, 09 Aug. CWMP: HDM socket closed successfully.
15:41:10, 09 Aug. CWMP: HTTP authentication success from pbthdm.x.x.x
15:41:09, 09 Aug. CWMP: HDM socket opened successfully.
15:41:09, 09 Aug. CWMP: HDM socket opened successfully.
15:41:09, 09 Aug. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
15:41:09, 09 Aug. CWMP: Session start now, server: https://pbthdm.x.x.x, Event code: 4 VALUE CHANGE
15:41:08, 09 Aug. CWMP: Initializing transaction for event code 4 VALUE CHANGE
15:41:01, 09 Aug. SIP WAN UP
15:40:59, 09 Aug. NTP synchronization success
15:40:59, 09 Aug. NTP Server: ntp.homehub.btopenworld.com
15:40:45, 09 Aug. WAN Sensing Auto sensing Complete, interface selected
15:40:45, 09 Aug. WAN Sensing Auto sensing Running
15:40:45, 09 Aug. WAN IPv6 Global unicast prefix / length: 2a00:23cc:1880:f00::/56
15:40:45, 09 Aug. WAN IPv6 Global unicast address allocated: 2a00:23cc:1880:f00::1/64
15:40:45, 09 Aug. WAN DHCPv6 events: BOUND
15:40:44, 09 Aug. NTP synchronization start
15:40:44, 09 Aug. WAN Sensing Auto sensing Complete, interface selected

 

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NAROBS
Contributor
1,162 Views
Message 5 of 10

Re: Reduced Broadband throughput following uncommanded Smart Hub 2 shutdown

Home Advanced settings Technical log

Information Event log Export Back

This shows all events that have taken place on your BT Smart Hub since the last time it was reset.

Previous Next Page 47 of 315 Categories: Select

Time and date Message Selected: All
15:40:43, 09 Aug. WAN Sensing Auto sensing Running
15:40:43, 09 Aug. Success - secondary DNS servers
15:40:43, 09 Aug. Success - primary DNS servers
15:40:43, 09 Aug. WAN connection WAN2_INTERNET_PTM connected
15:40:43, 09 Aug. PPP: IPCP up
15:40:43, 09 Aug. PPP IPCP Receive Configuration ACK
15:40:43, 09 Aug. PPP IPV6CP Receive Configuration ACK
15:40:43, 09 Aug. PPP IPCP Send Configuration Request
15:40:43, 09 Aug. PPP IPCP Receive Configuration NAK
15:40:43, 09 Aug. PPP IPCP Send Configuration ACK
15:40:43, 09 Aug. PPP IPCP Receive Configuration Request
15:40:43, 09 Aug. PPP IPV6CP Send Configuration ACK
15:40:42, 09 Aug. PPP IPV6CP Receive Configuration Request
15:40:42, 09 Aug. PPP IPV6CP Send Configuration Request
15:40:42, 09 Aug. PPP IPCP Send Configuration Request
15:40:42, 09 Aug. PPP: CHAP authentication succeeded
15:40:42, 09 Aug. PPP CHAP Receive success : authentication successful
15:40:42, 09 Aug. PPP CHAP Receive Challenge
15:40:42, 09 Aug. PPP: LCP up
15:40:42, 09 Aug. PPP LCP Receive Configuration ACK
15:40:42, 09 Aug. PPP LCP Send Configuration ACK
15:40:42, 09 Aug. PPP LCP Receive Configuration Request
15:40:42, 09 Aug. PPP LCP Send Configuration Request
15:40:42, 09 Aug. PPP: Received PADS

Smart Hub 2 Manager

Home Advanced settings Technical log

Information Event log Export Back

This shows all events that have taken place on your BT Smart Hub since the last time it was reset.

Previous Next Page 48 of 315 Categories: Select

Time and date Message Selected: All
15:40:42, 09 Aug. PPP: Received PADO
15:40:42, 09 Aug. PPP: Sending PADI
15:40:37, 09 Aug. PPP: Sending PADI
15:40:32, 09 Aug. PPP: Sending PADI
15:40:27, 09 Aug. PPP: Sending PADI
15:40:24, 09 Aug. DSL Link Up: Down Rate=39751kbps, Up Rate=9999kbps; SNR Margin Down=6.2dB, Up=22.1dB
15:40:22, 09 Aug. PPP: Sending PADI
15:40:17, 09 Aug. PPP: Starting PPP daemon
15:40:16, 09 Aug. WAN Auto-sensing detected port DSL WAN
15:39:48, 09 Aug. PPP: Stopped PPP daemon(0,1,5)
15:39:48, 09 Aug. DSL Link Down: duration was 37 seconds
15:39:47, 09 Aug. PPP: Sending PADI
15:39:42, 09 Aug. PPP: Sending PADI
15:39:37, 09 Aug. PPP: Sending PADI
15:39:32, 09 Aug. PPP: Sending PADI
15:39:27, 09 Aug. PPP: Sending PADI
15:39:22, 09 Aug. PPP: Sending PADI
15:39:19, 09 Aug. DSL Link Up: Down Rate=49000kbps, Up Rate=9999kbps; SNR Margin Down=7.1dB, Up=14.1dB
15:39:17, 09 Aug. PPP: Sending PADI
15:39:12, 09 Aug. PPP: Starting PPP daemon
15:39:11, 09 Aug. WAN Auto-sensing detected port DSL WAN
15:38:50, 09 Aug. SIP WAN DOWN
15:38:46, 09 Aug. SIP WAN DOWN
15:38:46, 09 Aug. WAN Sensing Auto sensing Complete, interface selected

Smart Hub 2 Manager

Home Advanced settings Technical log

Information Event log Export Back

This shows all events that have taken place on your BT Smart Hub since the last time it was reset.

Previous Next Page 49 of 315 Categories: Select

Time and date Message Selected: All
15:38:45, 09 Aug. WAN Sensing Auto sensing Complete, interface selected
15:38:44, 09 Aug. WAN Sensing Auto sensing Running
15:38:44, 09 Aug. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
15:38:43, 09 Aug. PPP: Stopped PPP daemon(0,1,5)
15:38:43, 09 Aug. PPP LCP Send Termination Request (User request)
15:38:43, 09 Aug. PPP: IPCP down
15:38:43, 09 Aug. PPP: LCP down
15:38:43, 09 Aug. DSL Link Down: duration was 366627 seconds
15:32:29, 09 Aug. DHCP device Connected: 192.168.1.191, cc:73:14:68:d1:af, unknown
15:32:28, 09 Aug. LAN [ADD] ARP 192.168.1.191 with cc:73:14:68:d1:af from br0(wl0)
15:32:28, 09 Aug. ARP [add] br0(wl0) 192.168.1.191 cc:73:14:68:d1:af
15:32:24, 09 Aug. DHCP device Disconnected: 192.168.1.191, cc:73:14:68:d1:af, unknown
15:32:23, 09 Aug. LAN [DEL] ARP 192.168.1.191 with cc:73:14:68:d1:af from br0
15:32:23, 09 Aug. ARP [del] br0 192.168.1.191 cc:73:14:68:d1:af
15:32:20, 09 Aug. ARP [add] br0(wl0) 192.168.1.191 cc:73:14:68:d1:af
15:32:19, 09 Aug. 5G Client associate from cc:73:14:68:d1:af (IP=192.168.1.191) RSSI=-43, Rate=390Mbps, host
15:32:19, 09 Aug. Receive a DHCP request
15:32:19, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
15:32:19, 09 Aug. WHW INFO A station (SmartHub2)IF[5G](64:CC:22:3C:69:AB):STA(CC:73:14:68:D1:AF)(Legacy Device) join WHW
infrastructure
15:32:18, 09 Aug. 5G Client disassociate from cc:73:14:68:d1:af (IP=192.168.1.191) RSSI=0, Rate=0Mbps
15:32:17, 09 Aug. WHW INFO A station STA(CC:73:14:68:D1:AF) leave WHW infrastructure
15:32:17, 09 Aug. ARP [del] br0 192.168.1.191 cc:73:14:68:d1:af
15:32:16, 09 Aug. 5G client Mac: CC:73:14:68:D1:AF Deauthentications (Reason:Deauthenticated because sending station is leaving (or
has left) IBSS or ESS)

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14:51:50, 09 Aug. WHW INFO A station STA(00:22:61:A2:FF:86) leave WHW infrastructure
14:51:50, 09 Aug. ARP [del] br0 192.168.1.128 00:22:61:a2:ff:86
14:51:50, 09 Aug. 2.4G client Mac: 00:22:61:A2:FF:86 Deauthentications (Reason:Deauthenticated because sending station is leaving
(or has left) IBSS or ESS)
14:51:50, 09 Aug. ARP [add] br0(wl1) 192.168.1.128 00:22:61:a2:ff:86
14:51:49, 09 Aug. DHCP device Connected: 192.168.1.128, 00:22:61:a2:ff:86, unknown
14:51:49, 09 Aug. DHCP lease issued 192.168.1.128 to 00:22:61:a2:ff:86 , lease duration is 86400 seconds
14:51:49, 09 Aug. 2.4G Client associate from 00:22:61:a2:ff:86 (IP=192.168.1.128) RSSI=-43, Rate=54Mbps, host
14:51:49, 09 Aug. LAN [ADD] ARP 192.168.1.128 with 00:22:61:a2:ff:86 from br0(wl1)
14:51:49, 09 Aug. WHW INFO A station (SmartHub2)IF[2.4G](64:CC:22:3C:69:AC):STA(00:22:61:A2:FF:86)(Legacy Device) join WHW
infrastructure
14:51:49, 09 Aug. Receive a DHCP request
14:25:15, 09 Aug. 2.4G client Mac: 80:B0:3D:70:22:94 Deauthentications (Reason:Disassociated due to inactivity )
13:50:15, 09 Aug. 2.4G client Mac: F4:CB:52:18:7F:FC Deauthentications (Reason:Disassociated due to inactivity )
13:35:11, 09 Aug. 2.4G Client associate from 2c:29:97:99:63:84 (IP=192.168.1.94) RSSI=-31, Rate=65Mbps, host Windows-Phone
13:35:11, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
13:35:11, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
13:35:10, 09 Aug. WHW INFO A station (SmartHub2)IF[2.4G](64:CC:22:3C:69:AC):STA(2C:29:97:99:63:84)(Legacy Device) join WHW
infrastructure
13:35:10, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
13:35:10, 09 Aug. ARP [add] br0(wl1) 192.168.1.94 2c:29:97:99:63:84
13:35:10, 09 Aug. WHW INFO A station STA(2C:29:97:99:63:84) leave WHW infrastructure
13:35:10, 09 Aug. Receive a DHCP request
13:35:10, 09 Aug. ARP [del] br0 192.168.1.94 2c:29:97:99:63:84
13:34:54, 09 Aug. Lan IPv6 Neighbour Discovery events: NEIGHBOR SOLICIT

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13:34:53, 09 Aug. 2.4G Client associate from 2c:29:97:99:63:84 (IP=192.168.1.94) RSSI=-31, Rate=65Mbps, host Windows-Phone
13:34:53, 09 Aug. LAN [ADD] ARP 192.168.1.94 with 2c:29:97:99:63:84 from br0(wl1)
13:34:53, 09 Aug. ARP [add] br0(wl1) 192.168.1.94 2c:29:97:99:63:84
13:34:53, 09 Aug. Receive a DHCP request
13:34:53, 09 Aug. WHW INFO A station (SmartHub2)IF[2.4G](64:CC:22:3C:69:AC):STA(2C:29:97:99:63:84)(Legacy Device) join WHW
infrastructure
13:34:07, 09 Aug. 2.4G Client disassociate from 2c:29:97:99:63:84 (IP=192.168.1.94) RSSI=0, Rate=0Mbps
13:34:06, 09 Aug. WHW INFO A station STA(2C:29:97:99:63:84) leave WHW infrastructure
13:34:06, 09 Aug. 2.4G client Mac: 2C:29:97:99:63:84 Deauthentications (Reason:Disassociated due to inactivity )
13:32:53, 09 Aug. DHCP device Disconnected: 192.168.1.94, 2c:29:97:99:63:84, Windows-Phone
13:32:53, 09 Aug. LAN [DEL] ARP 192.168.1.94 with 2c:29:97:99:63:84 from br0
13:32:49, 09 Aug. ARP [del] br0 192.168.1.94 2c:29:97:99:63:84
12:43:20, 09 Aug. DoS(Port Scanning): IN=ppp1 OUT= MAC= src=121.13.252.50 DST=31.54.220.20 LEN=44 TOS=0x00
PREC=0x00 TTL=104 ID=256 PROTO=TCP SPT=6000 DPT=14331 WINDOW=16384 RES=0x00 SYN URGP=0
MARK=0x8000000
12:43:20, 09 Aug. DoS(SYN Flooding): IN=ppp1 OUT= MAC= src=121.13.252.50 DST=31.54.220.20 LEN=44 TOS=0x00 PREC=0x00
TTL=104 ID=256 PROTO=TCP SPT=6000 DPT=14331 WINDOW=16384 RES=0x00 SYN URGP=0
MARK=0x8000000
12:43:20, 09 Aug. DoS(Port Scanning): IN=ppp1 OUT= MAC= src=121.13.252.50 DST=31.54.220.20 LEN=44 TOS=0x00
PREC=0x00 TTL=104 ID=256 PROTO=TCP SPT=6000 DPT=9433 WINDOW=16384 RES=0x00 SYN URGP=0
MARK=0x8000000
12:43:20, 09 Aug. DoS(SYN Flooding): IN=ppp1 OUT= MAC= src=121.13.252.50 DST=31.54.220.20 LEN=44 TOS=0x00 PREC=0x00
TTL=104 ID=256 PROTO=TCP SPT=6000 DPT=9433 WINDOW=16384 RES=0x00 SYN URGP=0
MARK=0x8000000
12:43:20, 09 Aug. DoS(Port Scanning): IN=ppp1 OUT= MAC= src=121.13.252.50 DST=31.54.220.20 LEN=44 TOS=0x00
PREC=0x00 TTL=104 ID=256 PROTO=TCP SPT=6000 DPT=14339 WINDOW=16384 RES=0x00 SYN URGP=0
MARK 0 8000000

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NAROBS
Contributor
1,161 Views
Message 6 of 10

Re: Reduced Broadband throughput following uncommanded Smart Hub 2 shutdown

Broadband Availability Checker:-

Broadband Availability Checker

 

DN/ALID/UPRN Checker Address Checker


Telephone Number *********** on Exchange SOUTH HARROW is served by Cabinet
32
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback WBC FTTC Availability Date WBC SOGEA Availability Date Le in Jumper
Threshold(Mbps)
High Low High Low
VDSL Range A (Clean) 80 60 20 19 55 Available Available --
VDSL Range B (Impacted) 80 57.1 20 19 49.7 Available Available --
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
FTTP on Demand 330 30 -- Available --
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Le in Jumper
WBC ADSL 2+ Up to 6.5 -- 5.5 to 7.5 Available Available --
WBC ADSL2+ Annex M Up to 6.5 Up to 1 5.5 to 7.5 Available Available --
ADSL Max Up to 4 -- 3 to 7 Available Available --
WBC Fixed Rate 2 -- -- Available Available --
Fixed Rate 2 -- -- Available -- --
Observed Speeds VDSL
Max Observed Downstream Speed 21.51
Max Observed Upstream Speed 7.95
Observed Date 2020-08-10
Other Offerings Availability Date
VDSL Mul cast Available
ADSL Mul cast Available
Premise Environment Status
Bridge Tap N
VRI N
NTE FacePlate N
Last Test Date 27-07-2020

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communica on Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 30 Nov 2012. the Formal Re rement date for IPstream is from 30 Jun 2014.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Thank you for your interest


By submi ng a query into this checker you accept Terms of Use for this checker.

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NAROBS
Contributor
1,096 Views
Message 7 of 10

Re: Reduced Broadband throughput following uncommanded Smart Hub 2 shutdown

No reply  . . . came the stern remark.

Bl**dy hub's done it again. Late PM today, tested speed. Ookla says its down to 24Mbps. Factory reset. Back-up to 45Mbps.

I don't think its the idiot DLM system doing this.

Oh well, If it happens again, next missive lands on Mr Jansen's desktop.

N.

 

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NAROBS
Contributor
1,092 Views
Message 8 of 10

Re: Reduced Broadband throughput following uncommanded Smart Hub 2 shutdown

Coincidence ? - this occurring just at the start of the new campaign to push FTTP installations with extra "Services":-

https://www.ispreview.co.uk/index.php/2020/08/openreach-launch-new-uk-fttp-premium-connection-servic...

Is my FTTC VDSL 2 data download rate being squeezed below line hand-back rates  at the exchange to smooth the introduction of FTTP ?

N.

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pippincp
Sage
1,055 Views
Message 9 of 10

Re: Reduced Broadband throughput following uncommanded Smart Hub 2 shutdown

I do love a good conspracy theory. I'll go get the popcorn out.

Meanwhile if you have now dropped below your min guarentee then get on the phone.

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scottrc
Contributor
1,029 Views
Message 10 of 10

Re: Reduced Broadband throughput following uncommanded Smart Hub 2 shutdown

You can also use the online, raise a fault page https://www.bt.com/faults , it will do some tests and raise the fault automatically if needed.
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