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Kevbrown10
Aspiring Contributor
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Message 1 of 16

Reduced speeds after upgrading package

I’ve searched through and can’t really find an answer. Sorry if it had been posted before

in February I upgraded from infinity 2 where I was getting around 55mb for over 4 years, to whole home Wi-fi. Since then almost immediately my speed dropped to 30-35mb. I was told it can take 10 days to stabilise. After the 10 days it was still the same speeds so numerous engineer visits and managed to get it to 44mb (my guaranteed minimum is 46mb) I lost the will to live after several weeks of spending hours on the phone so accepted 44mb  

a few weeks ago we had a fault so an engineer came out and did whatever they do and my speeds went down again to 32mb and climbed to 38mb eventually. So again numerous calls and around 8 engineer visits and still at 32mb. The last engineer said this is the maximum I can get though my line. How can this be? For over 4 years I was getting at least 55mb. Hoping someone can give me some info to use on the next round of calls to bt. Many thanks in advance 

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15 REPLIES 15
Distinguished Sage
Distinguished Sage
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Message 2 of 16

Re: Reduced speeds after upgrading package

post hub stats  if hh6 then advanced settings then technical log information   if hh5 then troubleshooting then helpdesk

enter phone number and post reults  remember delete number but leave exchange and cab  https://www.dslchecker.bt.com/adsl/adslchecker.welcome



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Kevbrown10
Aspiring Contributor
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Message 3 of 16

Re: Reduced speeds after upgrading package

I’m not at home until tomorrow to get the technical log sorry

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Kevbrown10
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Message 4 of 16

Re: Reduced speeds after upgrading package

 
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Kevbrown10
Aspiring Contributor
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Message 5 of 16

Re: Reduced speeds after upgrading package

It’s also not allowing me to upload a picture of the dslchecker 🙄

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Kevbrown10
Aspiring Contributor
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Message 6 of 16

Re: Reduced speeds after upgrading package

2586211A-F8E0-4F93-8DD2-CD7F7DF89CBB.jpeg

 

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Distinguished Sage
Distinguished Sage
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Message 7 of 16

Re: Reduced speeds after upgrading package

exchange?

just post stats when you can



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Kevbrown10
Aspiring Contributor
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Message 8 of 16

Re: Reduced speeds after upgrading package

Sorry cut that bit off, it’s halifax 

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Kevbrown10
Aspiring Contributor
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Message 9 of 16

Re: Reduced speeds after upgrading package

Product nameBT Smart Hub 2
Serial number+091301+1846018125
Fireware versionv0.13.03.02221-BT (Fri Feb 22 19:56:36 2019)
Board versionR01
GUI version1.55 12_12_2018
DSL uptime1 days 23 Hours 4 Mins 34 Secs
Data rate12.1 Mbps / 34.9 Mbps
Maximum Data rate12.1 Mbps / 41.0 Mbps
Noise margin6.1/6.2
Line attenuation10.7/16.9
Signal attenuation10.7/20.1
VLAN id101
Upstream error controlOff
Downstream error controlOff
Data sent / received2.1 GB Uploaded / 2.1 GB Downloaded
Broadband usernamebthomehub@btbroadband.com
BT Wi-FiActive
2.4 GHz wireless network nameBT-ZHA6PX
2.4 GHz wireless channelSmart (Channel1)
5 GHz wireless network nameBT-ZHA6PX
5 GHz wireless channelSmart (Channel36)
Wireless SecurityWPA2 (Recommanded)
Wireless modeMode 1
FirewallOn
MAC address44:FE:3B:70:B6:12
Software variant-
Boot loader0.1.7-BT (Thu Nov 30 09:45:22 2017)
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Distinguished Sage
Distinguished Sage
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Message 10 of 16

Re: Reduced speeds after upgrading package

from your stats your connection time is only 1 day+ so are you having problems maintaining a stable connection?  with the max attainable currently at 41mb and as you have had a few engineer visits I cannot see that changing until you get a stable connection for 10/14 days and G.INP should be activated by DLM which will drop your noise margin to about 3db which will give you a boost in speed



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