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Just_Liz
Contributor
628 Views
Message 1 of 18

Regular HH5 Infinity 2 resets

Hi
I am experiencing fairly regular connection drops, where the HH5 will lose connection, flash amber then reconnect itself automatically. It happens at least once a week and I have been keeping a log of dates and times. Up to 4 since the 17th Dec that I have noticed (there may be more that I haven't)

I upgraded from a home hub 3 recently and am thinking of reverting back as I had no problems at all with that modem.

Can anyone help please as I'm finding it extremely frustrating.

Many thanks

Liz
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17 REPLIES 17
Just_Liz
Contributor
604 Views
Message 2 of 18

Re: Regular HH5 Infinity 2 resets

Actually make that 5... as it has just dropped again this morning. Do I need to replace my Hub or is there a fix for this thing ?

Would appreciate a mod reply please

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Sage
Sage
573 Views
Message 3 of 18

Re: Regular HH5 Infinity 2 resets

Have you tried reverting back to the HH3+Modem? If all is OK with that then you know it's a problem with the HH5.

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Just_Liz
Contributor
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Message 4 of 18

Re: Regular HH5 Infinity 2 resets

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bapiow
Aspiring Expert
513 Views
Message 5 of 18

Re: Regular HH5 Infinity 2 resets

Just_Liz
Had the same problems with my hub 5, numerous phone calls to BT India,
hub 5 replaced still the same problem, I was told the hub was no compatible with my line!!!.
Bought a Asus RT-N66U, rock solid now. Problem for me solved.

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Just_Liz
Contributor
491 Views
Message 6 of 18

Re: Regular HH5 Infinity 2 resets

Thanks for this, I'm beginning to suspect this will be the conclusion for me too ! I'll look at that Asus as an alternative, thank you

Liz
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Just_Liz
Contributor
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Message 7 of 18

Re: Regular HH5 Infinity 2 resets

It's getting ridiculous now, never mind one a day, it's not stayed on longer than 10 minutes today without resetting.. what a terrible service
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Distinguished Expert
457 Views
Message 8 of 18

Re: Regular HH5 Infinity 2 resets

Have you tried reverting back to the HH3+Modem? If all is OK with that then you know it's a problem with the HH5.
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Just_Liz
Contributor
448 Views
Message 9 of 18

Re: Regular HH5 Infinity 2 resets

Yes, I've just had to dig all my old stuff out. Now on HH3 again, so we'll see if it is the hub or my service

Thank you
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Sage
Sage
440 Views
Message 10 of 18

Re: Regular HH5 Infinity 2 resets

I did mention trying that 5 days ago.