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glenhill68
Expert
506 Views
Message 11 of 17

Re: Renewed contract speed drop

Thank you

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glenhill68
Expert
506 Views
Message 12 of 17

Re: Renewed contract speed drop

Thanks
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Sage
Sage
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Message 13 of 17

Re: Renewed contract speed drop

No problem but be aware it is a bank holiday weekend which may delay things getting sorted out.

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Moderator
Moderator
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Message 14 of 17

Re: Renewed contract speed drop

Hi @glenhill68 Sorry your speed has not improved as expected.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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glenhill68
Expert
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Message 15 of 17

Re: Renewed contract speed drop

Thanks, that has been done.
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glenhill68
Expert
456 Views
Message 16 of 17

Re: Renewed contract speed drop

Hi,

The hub6 rebooted overnight with a slight speed increase but still down on what I should get. Stats:

Technical log
Information

Event log
This is a list of your BT Smart Hub settings and current statistics.


Product name: BT Hub 6A
Serial number: +084319+NQ73074977
Firmware version: SG4B1000B540
Firmware updated: 17-May-2018
Board version: 1.0
Gui version: 1.64.0
DSL uptime: 0 Days, 8 Hours 17 Minutes 26 Seconds
Data rate: 8.45 Mbps / 46.72 Mbps
Maximum data rate: 8428 / 55815
Noise margin: 6 dB / 6.1 dB
Line attenuation: 22.4 dB
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glenhill68
Expert
418 Views
Message 17 of 17

Re: Renewed contract speed drop

Hi.

My router has rebooted itself again, seems to be doing so every 10 days. The speed has dropped again:
Product name: BT Hub 6A
Serial number: +084319+NQ73074977
Firmware version: SG4B1000B540
Firmware updated: 17-May-2018
Board version: 1.0
Gui version: 1.64.0
DSL uptime: 0 Days, 5 Hours 1 Minutes 42 Seconds
Data rate: 9.05 Mbps / 44.44 Mbps
Maximum data rate: 9216 / 54304
Noise margin: 6.2 dB / 6.4 dB
Line attenuation: 22.4 dB
Signal attenuation:

Is this a banded profile speed and why does it drop and the router reboot every 10 days?
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