I am suffering repeated broadband outages of circa 5 minutes, which occur at least 5 or 6 times daily.
I notice this most during the working day, when I am repeatedly disconnected from conference calls, as well as in the evening when streaming music from internet services.
Most of my connections in the house are hard-wired ethernet (as my home-hub 5 wireless connection is too poor/unstable to be relied upon at all).
I have spoken to a number of local neighbours who say they also have similar issues, but none of them have been able to get their issues resolved.
I have wasted hours on chats with BT support, who seem obsessed with getting me to re-start my router and are convinced it is a wi-fi issue (even though I perdominently use ethernet connections), only to tell me they cannot see a fault. The fact that I cannot contact them when my broadband is actually down appears to be lost in translation..
Please can someone help?
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Do you have a filtered faceplate at home?
What happens when you try a quiet line test?
17070 option 2 .... you should hear nothing.
Many thanks for the response. I don't honestly know if my face-place is filtered. I have added a photo in case that enables you to tell.
Not sure if this is relevant info, but I only have 1 phone connected, via a filter (have tried multiple different filters).
I tried the quiet line test. There is some limited background hiss on the line, but I'm not sure if that is because we only have a wireless phone (no wired phone available to test with).
That faceplate is not filtered. Can you not borrow a corded phone? A new one will cost less than £5 from Argos.
Thanks. Will try to get hold of a corded phone ASAP.
Just managed to borrow a corded phne from a neighbour. There is a feint hum on the line.
There should be no noise at all. Report a line fault on 151.
Many thanks. A fault was found on the line.
Get back to if you need any more help, or just to let us know how you get on.