Repeated disconnections and slow speeds

bathsheba · ‎21-06-2018

Had this problem 6 to 15 months ago, and it was then solved by removing the internal wiring that BT had connected.

Same problem is now recurring over the last two weeks, with internal wiring now no longer available to blame.

10-15 disconnects per day, hub colours cycle through rainbow. And speed has dropped to 40Mb, when it was 56 before. I notice in stas below noise is no longer 3db, assume related.

Reported today, agent refreshed line and requested hub reboot. New line lasted 10 minutes before dropping again.

Firmware updated:

24-May-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 2 Hours 35 Minutes 3 Seconds

Data rate:

9.85 Mbps / 57.07 Mbps

Maximum data rate:

9878 / 58658

Noise margin:

6.1 dB / 4.4 dB

Line attenuation:

20.6 dB

Signal attenuation:

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

4151 MB Uploaded / 4657 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-Z8PG

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-Z8PG-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

thanks & regards