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AVRC
Contributor
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Message 1 of 11

Replacing faceplate?

This past week we've had numerous fibre disconnections, I assumed it was BT's end as there was a service issue notification affecting our area code (01543), however support said that was not the case. I removed the openreach mk3 faceplate (front and middle) and plugged a microfilter in and hey presto no disconnections since. 

Now my query is, is there any point forking out on a new faceplate (middle and front) or should I just leave the microfilter plugged in? The socket is in a corner behind furniture so aesthetically not an issue. As a sicde note we do not have a phone connected, the only time one does get connected is when we have internet issues and I check for a) dial tone and b) noise.

We are on a slightly slower speed than usual but I suspect that might be down to the hundreds of disconnects we've had over the past week...?

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Replacing faceplate?

As you don't have any extension sockets then you can just leave connection to test socket without any problem



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Techwizz
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Message 3 of 11

Re: Replacing faceplate?

Hi @AVRC,

Faceplates are known to fail, so it could be that. Do you have any line noise when the faceplate is connected? You can leave it as is, but if you want a new faceplate, you shouldn't have to pay for it (you should log a fault to book an engineer who will replace the faceplate for you).

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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: Replacing faceplate?

If it is working OK with the filter and you do not actually need the socket for the phone then there is no reason to fit a new face plate if you don't want to.

If the disconnects have stopped your speed should slowly return to what it was. It may however take a few weeks.

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AVRC
Contributor
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Message 5 of 11

Re: Replacing faceplate?

oh yes LOTS of noise with the faceplate connected. No noise with it off and the microfilter in place. There was an engineer booked but when I realised it was the faceplate I cancelled as I was led to believe anything inside the property being at fault would be charged for. The person I cancelled with did not say that an engineer would replace the faceplate.
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Distinguished Sage
Distinguished Sage
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Message 6 of 11

Re: Replacing faceplate?

I would just stay as you are and save any hassle. 



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Distinguished Sage
Distinguished Sage
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Message 7 of 11

Re: Replacing faceplate?

The MK3 faceplates quite often fail, usually alter a storm. There are a large number of electronic components inside.

This is a simpler alternative.

lindy.jpg

lindy rear.jpg

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AVRC
Contributor
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Message 8 of 11

Re: Replacing faceplate?

Thanks for the help everyone, I'll leave the microfilter on. No doubt we'll have future issues that requires an engineer and the socket will end up replaced anyway. It's been replaced a few times over the past 12 years or so. 

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Distinguished Guru
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Message 9 of 11

Re: Replacing faceplate?

I assume you realise if you had any additional phone sockets around the house these will no longer work with the faceplate removed. 

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Sage
Sage
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Message 10 of 11

Re: Replacing faceplate?

@Devon_Dave The OP has stated they don't use a landline phone except to check for noise etc.

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