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Hi,
My FTTP download speed as tested on the My BT app is regularly below my guaranteed minimum speed.
I have tried to phone to report this but first got a message saying don't call if it's not urgent, and then got a weird extension not found message and was cut off.
How else can I report this issue so it is officially logged with BT but can be looked into on a non urgent basis (I can't find an email or web form).
Thanks!
Solved! Go to Solution.
Check this post for more info on reporting:
https://community.bt.com/t5/BT-Fibre-broadband/Stay-fast-guarantee-not-met/m-p/2044688#M304608
Thank you - I will give that a try.