Reporting slow speeds to claim against guarantee?

[Steve_B]

Hi, 

My FTTP download speed as tested on the My BT app is regularly below my guaranteed minimum speed.

I have tried to phone to report this but first got a message saying don't call if it's not urgent, and then got a weird extension not found message and was cut off.

How else can I report this issue so it is officially logged with BT but can be looked into on a non urgent basis (I can't find an email or web form). 

Thanks! 

[CJT80 · Accepted solution]

@Steve_B 

Check this post for more info on reporting:

https://community.bt.com/t5/BT-Fibre-broadband/Stay-fast-guarantee-not-met/m-p/2044688#M304608

[Steve_B]

Thank you - I will give that a try.