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Steve_B
Aspiring Contributor
415 Views
Message 1 of 3

Reporting slow speeds to claim against guarantee?

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Hi, 

My FTTP download speed as tested on the My BT app is regularly below my guaranteed minimum speed.

I have tried to phone to report this but first got a message saying don't call if it's not urgent, and then got a weird extension not found message and was cut off.

How else can I report this issue so it is officially logged with BT but can be looked into on a non urgent basis (I can't find an email or web form). 

Thanks! 

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CJT80
Recognised Expert
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Message 2 of 3

Re: Reporting slow speeds to claim against guarantee?

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@Steve_B 

Check this post for more info on reporting:

https://community.bt.com/t5/BT-Fibre-broadband/Stay-fast-guarantee-not-met/m-p/2044688#M304608

Kind Regards
CJT80
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Steve_B
Aspiring Contributor
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Message 3 of 3

Re: Reporting slow speeds to claim against guarantee?

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Thank you - I will give that a try. 

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