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Chelsea2
Newbie
200 Views
Message 1 of 3

Request for help - Broadband problem

On Saturday 25th July , our broadband suddenly cut out and to date has not come back on. i have of course had live chats and phone calls with BT, but they have explained that according to their system , I am getting 70 mbps and all is well. This means that they will not send an Engineer to help us, because "its working"

Well the thing is , its not working but I cant get BT to help me

Any ideas what i can try , I have tried a new router , and under instruction from BT have pulled out various plugs, but to no avail after 10 days with no Broadband?

Any suggestions most welcome

Thank you   

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
199 Views
Message 2 of 3

Re: Request for help - Broadband problem

if phone line working then try quiet line test  dial 17070 option 2  should be quiet and best with corded phone

 

have you tries using the test socket with a fillter  test socket.jpg

 

if SSFP test socket shown by black arrow

 

test-socket-thumb.jpg



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Chelsea2
Newbie
192 Views
Message 3 of 3

Re: Request for help - Broadband problem

Thank you so much for your kind response, i am most grateful, i will try that when I get home this evening

Thanks a million

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