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Beginner
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Message 1 of 6

Returning BT equipment

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Hi, I was sent a filter by BT which it turns out I don't need. Do I have to pay to return it? 

 

Thank you 

 

Angela

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Returning BT equipment

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@Angela6 wrote:

Hi, I was sent a filter by BT which it turns out I don't need. Do I have to pay to return it? 

 

Thank you 

 

Angela


Not if its just a microfilter, as it would cost more to return it, that its worth.

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Message 3 of 6

Re: Returning BT equipment

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See link about returning BT equipment.

Note it is dependent on when you received your equipment whether or not you have to return it to BT.

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

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Beginner
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Message 4 of 6

Re: Returning BT equipment

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Thank you very much 

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Sage
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Message 5 of 6

Re: Returning BT equipment

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@gg30340I don't think that applies to a DSL filter.🤣

@Angela6Keep hold of it you may need it in the future if you have connection problems.

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Message 6 of 6

Re: Returning BT equipment

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I am aware that it does not apply to filters but the bit about not going to the Post Office to return any equipment does apply.

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