Returning customers after 18months not happy

[vdudleycave]

I’ve plugged micro filter in and connected phone and broadband to it,done a speed test on my phone via speedtest app and my download is 150meg and upload 250meg but my router is flashing orange and purple surly my speedtest app shouldn’t work

[Keith_Beddoe]

You are probably connecting to your mobile network instead.

Click on this link and see what the page says BT Broadband check

[Keith_Beddoe]

You are connected via your mobile on the EE network, right ?

You are routed via an Orange cell site.

[vdudleycave]

Yes I’m on EE, the broadband just flashes orange and purple with both phone and broadband connected to the micro filter

[Keith_Beddoe]

Do you get any dial tone on the phone while plugged into the test socket?

If you don`t, then your master socket is wired up wrong, and the line is coming in on the bottom removable section instead, which is totally wrong, and will not work properly.

[vdudleycave]

I’m still getting a dial tone with phone and broadband connected to micro filter just not broadband connection

[vdudleycave]

[Keith_Beddoe]

Something is very wrong with your internal wiring, its almost like you have another filtered socket somewhere, which is only passing the phone signal to the back terminals of the master socket, and passing the broadband signal to the back of that bottom section.

What date was your BT service activated, this is important?

[vdudleycave]

11th of December,don’t know if it helps but I’m still able to log onto bt on an old account from over a year ago it was never closed when I cancelled that account 

[Keith_Beddoe · Accepted solution]

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@vdudleycave wrote:

11th of December,don’t know if it helps but I’m still able to log onto bt on an old account from over a year ago it was never closed when I cancelled that account 

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Right, you are entitled to a free visit to sort out the wiring and speed issue.

See Early Life Failures - moderator post

I will ask a moderator to arrange this for you.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

It will be tomorrow before they post that link, meanwhile, I would just put things back as they were.

That wiring error will be the cause of all your problems.