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Distinguished Sage
Distinguished Sage
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Message 21 of 42

Re: Returning customers after 18months not happy

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@vdudleycave wrote:
Not sure why I’m on the bottom line of range a i was getting 60meg plus over a year ago, just done line test there is a light cracking sort of noise

Then that is what is causing you broadband to run slower.

 

Before you report this noise, you need to make sure that its nothing at your end causing the problem.

 

Which number matches your master phone  socket?

 

Single master sockets

 

Filtered master sockets

 

Do you have any other extension wiring or phone sockets?

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Beginner
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Message 22 of 42

Re: Returning customers after 18months not happy

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Number 6
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Beginner
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Message 23 of 42

Re: Returning customers after 18months not happy

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I have other phone sockets but they not in use
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Distinguished Sage
Distinguished Sage
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Message 24 of 42

Re: Returning customers after 18months not happy

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@vdudleycave wrote:
I have other phone sockets but they not in use

Can you remove the bottom part of that master socket, and connect things up as shown on this picture. It shows a slightly different socket, but the idea is the same.

Testing from the test socket

 

At the same time, can you check that the wiring to those other sockets, is connected to the back of that bottom section, as shown here Extension wiring terminals

 

Under these conditions, all the extension sockets should be totally dead, when that bottom section is removed.

 

See if the home hub connection speed is faster when you are plugged into that test socket.

 

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Beginner
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Message 25 of 42

Re: Returning customers after 18months not happy

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Tried that the speed test is exactly the same
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Distinguished Sage
Distinguished Sage
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Message 26 of 42

Re: Returning customers after 18months not happy

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@vdudleycave wrote:
Tried that the speed test is exactly the same

What about the extension wiring, is it connected to the removable bottom section as shown on my picture?

 

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Beginner
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Message 27 of 42

Re: Returning customers after 18months not happy

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Yes it is
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Distinguished Sage
Distinguished Sage
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Message 28 of 42

Re: Returning customers after 18months not happy

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Was the cracking noise still there with the phone plugged into the microfilter that was plugged into the test socket?

 

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Distinguished Sage
Distinguished Sage
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Message 29 of 42

Re: Returning customers after 18months not happy

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If you are now connected to the test socket can you post router stats to see if any changes



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Distinguished Sage
Distinguished Sage
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Message 30 of 42

Re: Returning customers after 18months not happy

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That woul be the same link you used to get the image on this post.

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Returning-customers-after-18months-not-happ...

 

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