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andymac101
Newbie

on ‎13-11-2019 20h12

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Message 1 of 4

Routed to the wrong cabinet so not able to order Superfast

hi all. has anyone else experienced a similar issue. We had a new cabinet installed in our village that went live in October however all the records show we are still routed to the old cabinet so cant order superfast with any privider.  No one will take ownership for the issue so i am really stuck. others in the village are happily enjoying superfast and we are still on 2.5mbps with the new cabinet sharing 48-50mbps. I am looking for advice on how to get the connection for our property to be routed to the correct cabinet 

Andy

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imjolly
Distinguished Sage
Distinguished Sage

on ‎13-11-2019 20h17

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Message 2 of 4

Re: Routed to the wrong cabinet so not able to order Superfast

Are you a BT BROADBAND customer on adsl ?

openreach will not change cabinets just to improve your briadband



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andymac101
Newbie

on ‎13-11-2019 20h37

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Message 3 of 4

Re: Routed to the wrong cabinet so not able to order Superfast

Yes a BT broadband customer. The new cabinet has been put in our village specifically as we are routed to a cabinet 3 miles away. Openreach are clear their is capacity in the cabinet as its new. Openreach say we are routed to that cabinet and BT say we are routed to the one further away. All my checks show the one further away, hence i cant order superfast
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gg30340
Distinguished Sage
Distinguished Sage

on ‎13-11-2019 21h02

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Message 4 of 4

Re: Routed to the wrong cabinet so not able to order Superfast

The data base for what cabinet you are on is maintained by Openreach so if you have been moved to the new cabinet it is up to Openreach to update the data base to reflect that. Until that is done all ISPs will only have access to the database that shows you on the "old" cabinet.

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