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andysilve
Contributor
411 Views
Message 21 of 25

Re: Router dropping internet connection and no landline?

The Openreach engineer has been and if I understood him correctly has found a cable fault between junction boxes ,so underground,he has connected to another set of cables bypassing the fault which should solve the problem (I hope) I can report that 4 hours from repair we have had no issues .

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andysilve
Contributor
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Message 22 of 25

Re: Router dropping internet connection and no landline?

Had a third Openreach engineer out today who ran several tests but couldn't really find anything faulty but mentioned something about possibly being an interferance issue ?? Which given the line issue we have had I think unlikely.I'd appreciate it if a Mod could keep an eye on my connection for the next week or so as will I but I don't always see the di connects as the recent ones have been mostly overnight  .

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PaddyB
Moderator
Moderator
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Message 23 of 25

Re: Router dropping internet connection and no landline?

Hi @andysilve,

Thank you for posting back. I'll keep an eye on your connection over the next few days. I'll give you a call next week to see how the connection is performing.

If you notice any stability issues in the meantime, please post back and I'll run a few checks on your line.

Thanks

PaddyB

PaddyB
Moderator
Moderator
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Message 24 of 25

Re: Router dropping internet connection and no landline?

Hi @andysilve,

I gave your mobile number a quick call, I'm sorry I didn't get speaking to you today.

The reason for my call was to see how things are with your connection? I've ran a few checks and its looking good at the moment. How are things at your end?

If your still experiencing issues with your connection, please post back.

Thanks

PaddyB

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andysilve
Contributor
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Message 25 of 25

Re: Router dropping internet connection and no landline?

Hi Paddy yes I noticed a missed call .All seems good I will carry on monitoring and let you know if we have any more issues
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