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jroadley
Beginner
524 Views
Message 1 of 4

Router reset daily, loss of internet access - usually same time each day.

Struggling with level 1 support so thought I'd take a go in here before contacting the CEO office.

Basically, we have BT Infinity - sync'd at 80/20 and works great.  However, everyday the HH6 resets, and we lose access to the internet - EVERYDAY

I've been asked to separate wifi networks, but it's nothing to do with that - the HH6 lights go orange and you can see in the HH6 logs, the uptime is back to 0.

Thinking it was the router, dugged out a ASUS VDSL router, TP-Link VDSL router and configured correctly to acess the BT VDSL network - and get the same restarts - usually same time each day.  Changed VDSL cables, turned off devices which could be messing with connection etc.  I've got £130 I'd even stuff in a Openreach engineer who can identify what the hell is going on with the line.

Please help me.

 

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pippincp
Distinguished Sage
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Message 2 of 4

Re: Router reset daily, loss of internet access - usually same time each day.

The same time each day and different routers would tend to point a local cause (eg central heating)  and may be difficult to pin down.

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jroadley
Beginner
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Message 3 of 4

Re: Router reset daily, loss of internet access - usually same time each day.

We have had HIVE central heating for years, and never been a issue in the past. What is also weird, from the time it does it (This evening around

From the logs:
18:51:15, 22 May.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

18:51:10, 22 May.

BR_LAN:The LAN DHCPv6 Server is active

18:51:09, 22 May.

BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1

18:51:09, 22 May.

ppp1:The DYN ROUTE [81.139.57.100/32 gw ] is deleted

18:51:09, 22 May.

ppp1:The DYN ROUTE [81.139.56.100/32 gw ] is deleted

18:51:09, 22 May.

BR_LAN:The LAN DHCPv6 Server is inactive

18:51:08, 22 May.

BR_LAN:The LAN DHCPv6 Server is active

18:51:08, 22 May.

BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1

18:51:08, 22 May.

BR_LAN:The LAN DHCPv6 Server is inactive

18:51:08, 22 May.

ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36

18:51:08, 22 May.

BR_LAN:The LAN DHCPv6 Server is active

18:51:08, 22 May.

BR_LAN:The LAN DHCPv6 Server is inactive
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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Router reset daily, loss of internet access - usually same time each day.

If you are dropping connection about the same time daily the I agree with @pippincp  that it points to something switching on/off in your home or close by causing interference. Finding the cause could be difficult



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