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Matrix34
Beginner
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Message 1 of 8

Router to Server Keeps Dropping Out

I'm running with 

Fibre with BT Halo 1

Over the last 2 weeks my router keeps intermittently dropping connection to the internet. From the stable blue light on the router it goes to orange for about 10 seconds then returns to solid blue.

Once or twice I could live with but when myself and my son are working from home - call center and remote VPN connections it gets extremely annoying and costly having the internet drop sometimes up to 4 times a day.

I suspect there are some background ongoing issues/changes with the BT server/connection that I am not been made aware of. I am IT tech so I know this isn't my router.

I need this sorting - I'm just out of BT contract and after a lot of years seriously considering going elsewhere!

 

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licquorice
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Message 2 of 8

Re: Router to Server Keeps Dropping Out


@Matrix34 wrote:

I suspect there are some background ongoing issues/changes with the BT server/connection that I am not been made aware of.

 


I suspect you have a line problem.

Is there any noise on your line with a quiet line test 17070?

Can you post the line stats from your router please?

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Matrix34
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Message 3 of 8

Re: Router to Server Keeps Dropping Out

Noise margin:4.4 / 5.4
 

 

Line attenuation:6.2 / 18.7
 

 

Signal attenuation:6.1 / 22.9
 

 

Is this the info you need?
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licquorice
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Message 4 of 8

Re: Router to Server Keeps Dropping Out

No, a screenshot of the stats page please.

Any noise on the line?

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Matrix34
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Message 5 of 8

Re: Router to Server Keeps Dropping Out

Which stats page from the Smart Hub 2?

I'm in the technical log/info page that shows firmware, noise details, etc. - that one?

The line only has the router connected via the filter - no telephones connected - do I physically listen to the line with a handset?

 

There is also an events log - the line dropped early this afternoon

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licquorice
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Message 6 of 8

Re: Router to Server Keeps Dropping Out


@Matrix34 wrote:

Which stats page from the Smart Hub 2?

I'm in the technical log/info page that shows firmware, noise details, etc. - that one?

Yes

The line only has the router connected via the filter - no telephones connected - do I physically listen to the line with a handset?

Yes, dial 17070 option 2, quiet line test.


 

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Matrix34
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Message 7 of 8

Re: Router to Server Keeps Dropping Out

Matrix34_0-1614697645192.pngMatrix34_1-1614697675555.png

 

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Matrix34
Beginner
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Message 8 of 8

Re: Router to Server Keeps Dropping Out

Extract from event log early this afternoon when the line dropped:-

13:02:01, 02 Mar. WAN Sensing Auto sensing Running

 

13:01:59, 02 Mar. WAN Sensing Auto sensing Complete, interface selected

 

13:01:59, 02 Mar. WAN Sensing Auto sensing Running

 

13:01:58, 02 Mar. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

 

13:01:57, 02 Mar. PPP: Stopped PPP daemon(0,1,5)

 

13:01:57, 02 Mar. PPP LCP Send Termination Request (User request)

 

13:01:57, 02 Mar. PPP: IPCP down

 

13:01:57, 02 Mar. PPP: LCP down

 

13:01:57, 02 Mar. DSL Link Down: duration was 93150 seconds

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