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itm
Beginner
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Routing issues?

I have been having problems with both connectivity loss and downloading files from a number of sites, on 3 different laptops in the house. Most recently, I have been trying to download and install the .Net framework from the Microsoft site but the download fails repeatedly.

 

I tried a tracert to live.com from 2 different laptops in the house and got very similar results, with alot of timeouts - see below. Does this look like a routing issue, and if so is there anything that can be done from this end to resolve it? I have tried power cycling as well as a full reset of the router, but the problems persist (and have done for a couple of weeks).

 

BT telephone support advised that it was likely due to a problem with my laptop, and that I probably also had too many devices connected to the router (2 laptops and 3 phones in this case), but clearly that wasn't terribly well informed feedback!

 

I have the BT Infinity service, and an OOKLA speed test indicates download speeds of 30Mbps, which looks fine. The router is a Home Hub3 - Type B.

 

Tracert results are below. Any ideas??

 

 
Tracing route to live.com [65.55.206.154]
over a maximum of 30 hops:

  1     1 ms     1 ms     2 ms  BTHomeHub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    51 ms    40 ms    39 ms  213.120.158.173
  5    62 ms    15 ms    15 ms  212.140.206.98
  6    14 ms    21 ms    12 ms  217.41.169.217
  7    22 ms    14 ms    14 ms  217.41.169.109
  8    19 ms    23 ms    12 ms  acc2-xe-7-3-0.sf.21cn-ipp.bt.net [109.159.251.23
5]
  9    26 ms    22 ms    36 ms  core2-te-0-4-0-16.ilford.ukcore.bt.net [109.159.
251.47]
 10    28 ms    23 ms    21 ms  109.159.254.201
 11    38 ms    20 ms    22 ms  195.99.126.55
 12   151 ms     *      190 ms  191.234.85.31
 13   109 ms   202 ms   306 ms  ae15-0.blu-96c-1a.ntwk.msn.net [207.46.46.233]
 14   169 ms   200 ms   306 ms  ae18-0.blu-96c-1b.ntwk.msn.net [191.234.82.161]

 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
 
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