Gosh... call the help line again?! The last time I lost an hour and a half of my life with absolutely no result. I do believe that some of these dates and promises are given to us to put off the inevitability of us calling back.
I am glad that I have any internet service at all - obviously it is worse to have no access at all but still - it's not right for us to pay for a service that we're obviously not getting! I will keep you appraised of whatever transpires - please would you do the same? It would be useful to compare notes 🙂
Oh well.... good luck with it and please let me know. In any event, do you have a reference/incident number that I could quote too? Also, which BT number did you go through to talk to the manager in the complaints team?
Many thanks for letting me know. I'm afraid that i have no idea what a 'faulty VDSL card in the DSAM' means but it doesn't sound good 🙂 My only concern is the possibility that your cabinet may have a different problem from my cabinet (at the end of Station Road in Llandaff North). I checked my download speed - still hoofing along at 2.5Mbps! My landline phone has been off the charger for ages (we never use it) but I'll put it to charge and then later have another go at BT. I'll try and refer them to your fault number and see if that gets me anywhere. I'l let you know if I make any headway and please let me know if you have any speed increase. Thanks again...
Well, that's good news at least - if your problem will be solved, so will mine 🙂 I walked up to Whitchurch earlier and I did see a BT van so there's hope yet!
Mark (and any other interestested party)
I had a call from BT in response to a written complaint that I made. I was asked to take all peripherals off WiFi and then do a speedtest. My upload speed is now kaput (0.1Mbps) and download (2.4Mbps). It was quite funny when the system was too slow to complete the Speestest in under 10 minutes 🙂 I quoted all the reference numbers from previous posts here and the history from this thread; I was told that they would call back tomorrow (!) but that the issue would be 'escalated' in the meantime. I don't think we're at DEFCON1 yet though 😞
Interestingly, the caller said something to the effect that if they only had a few complaints they didn't really do much about it (they would fix it in due course but not in any great hurry). If they had enough complaints though they would declare an 'outage' and someone would be despatched pronto Tonto to repair the fault. I was a bit incredulous but she did confirm that policy.
So... not sure I've made any progress really. I was threatened with an engineer although she acknowledged that it wasn't (thankfully) a problem with my set-up but with the network. That made me feel a whole lot better (but no quicker).
Anyone else have anything useful to report?