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Moderator
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Message 41 of 59

Re: Routing problems / Cardiff

Hi guys,

 

Thanks all for posting. We'll look into this and get back as soon as we have something.

 

Cheers

 

David

Community ModeratorDaveM
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markyd91
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Message 42 of 59

Re: Routing problems / Cardiff

David that would be excellent thank you.

Karen, no further updates at my end speed is still 0.98mbps download and around 19mbps upload for me.

Hopefully the engineer will get to the Cabinet soon and replace that card, it's been almost a month now and my internet has been terrible.
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Rabbit51
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Message 43 of 59

Re: Routing problems / Cardiff

Hi David, Mark

 

Update: I have had (and made) a few calls with BT in the past few days. This morning I was called at 1000 and told that the the problem had been resolved so I fired up the PC, disconnected and reconnedcted my router/hub and the download speed has increased to a dizzying 3.8Mbps - an increase of 1Mbps 😐  The operator couldn't tell me just what repairs had been made or where but for me at least they've made no significant difference sadly.

 

I am grateful to still have any internet as I know some people lose their service altogether but I can't watch programmes on iPlayer, stream videos etc. Hardly life impacting stuff but, nonetheless, is what I pay for so it's not ideal. I have been told that an engineer will visit on Thursday morning and they will call me thereafter to see if the problem has been resolved with the caveat that I may have to pay £129.99 should the problem be found within the boundaries of my property &c. So, it's more wait and see I'm afraid. How about you Mark... any miracles happening your way? We're on the same cabinet after all 🙂

 

Cheers

Karen

 

Cheers, Karen 

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markyd91
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Message 44 of 59

Re: Routing problems / Cardiff

Hi Karen.

No still the same for me also. Downloads still at 0.86mbps and not improving. Good luck with the engineer on Thursday. If I were you I would show him this post in the forum so he gets an understanding of what's going on and can call the relevant people when he arrives.

Mark
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Rabbit51
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Message 45 of 59

Re: Routing problems / Cardiff

Mark

 

Yes, I will make a note of the salient points, job numbers etc. Maybe this time it'll get sorted. Watch this space (literally) 🙂

 

Karen

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markyd91
Contributor
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Message 46 of 59

Re: Routing problems / Cardiff

Karen,

My wife lost internet this morning for approx 40 mins, then this afternoon an engineer arrived at the house for an unplanned visit. He told her that the card was changed in the cabinet in the morning and was checking to see if it fixed the issue. It turns out it had not. That engineer then started doing all the same checks in the house again spending 3 hours playing around making calls swapping out the router etc etc. to eventually give up and YET AGAIN leave the fault with Open Reach level 2 support.

CMON BT it's now been a month and I have internet that is near dial up speeds!!!!! You know the issue is on the Open Reach network so let's get this sorted please I'm at my wits end. Hours upon hours of phone calls. 4 engineer visits. 2Complaints.

Not sure what else it takes.
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Moderator
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Message 47 of 59

Re: Routing problems / Cardiff

Hi Rabbit51 and Markyd91,

 

I do need to take a look at your connection. Please could you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Rabbit51
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Message 48 of 59

Re: Routing problems / Cardiff

PaddyB

 

Submitted as requested (140305-0*****). Hopefully we will get some resolution in the near future 🙂  Thanks...

 

Cheers, Karen

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markyd91
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Message 49 of 59

Re: Routing problems / Cardiff

Paddy, personal message sent.

Thanks.
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Rabbit51
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Message 50 of 59

Re: Routing problems / Cardiff

Mark, Paddy

 

I wish it was good news but, unfortunately there is none. The enginer has just left - he has been here for more than an hour. He changed all the equipment, swapped it all back and kept trying - he had it up to 5Mbps at one point but it subsided again. In the end he started ringing around other engineers and departments and this is what I grasped....

 

In response to several complaints from this area, engineer went to (our) Box 13 on the 4th and changed the card, as you were told. This was Line Card 2. Unfortunately, you and I would appear to be on Line Card 1, which is also not working!  A new job number has been raised: 3388. The man to whom the engineer spoke was unable to tell him when this card might be changed and so it would seem that we have to keep waiting until someone gets around to it. I'm not happy and I imagine that you will be fuming. He said that, when it is repaired we should be called by someone. He also said that the problem might not be with the box but with the network 😞

 

Karen

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