Thanks all for posting. We'll look into this and get back as soon as we have something.
Hi David, Mark
Update: I have had (and made) a few calls with BT in the past few days. This morning I was called at 1000 and told that the the problem had been resolved so I fired up the PC, disconnected and reconnedcted my router/hub and the download speed has increased to a dizzying 3.8Mbps - an increase of 1Mbps 😐 The operator couldn't tell me just what repairs had been made or where but for me at least they've made no significant difference sadly.
I am grateful to still have any internet as I know some people lose their service altogether but I can't watch programmes on iPlayer, stream videos etc. Hardly life impacting stuff but, nonetheless, is what I pay for so it's not ideal. I have been told that an engineer will visit on Thursday morning and they will call me thereafter to see if the problem has been resolved with the caveat that I may have to pay £129.99 should the problem be found within the boundaries of my property &c. So, it's more wait and see I'm afraid. How about you Mark... any miracles happening your way? We're on the same cabinet after all 🙂
Yes, I will make a note of the salient points, job numbers etc. Maybe this time it'll get sorted. Watch this space (literally) 🙂
Hi Rabbit51 and Markyd91,
I do need to take a look at your connection. Please could you send me in your details using the "Contact The Mods" link found in my profile?
Submitted as requested (140305-0*****). Hopefully we will get some resolution in the near future 🙂 Thanks...
I wish it was good news but, unfortunately there is none. The enginer has just left - he has been here for more than an hour. He changed all the equipment, swapped it all back and kept trying - he had it up to 5Mbps at one point but it subsided again. In the end he started ringing around other engineers and departments and this is what I grasped....
In response to several complaints from this area, engineer went to (our) Box 13 on the 4th and changed the card, as you were told. This was Line Card 2. Unfortunately, you and I would appear to be on Line Card 1, which is also not working! A new job number has been raised: 3388. The man to whom the engineer spoke was unable to tell him when this card might be changed and so it would seem that we have to keep waiting until someone gets around to it. I'm not happy and I imagine that you will be fuming. He said that, when it is repaired we should be called by someone. He also said that the problem might not be with the box but with the network 😞