As title states, we have tried all of the following and none has helped:
1) new homehub
2) rebooted multiple times
we have called BT but they have genuinely told me there is no issue on their side and said it is my "computer" so theyre pretty much **bleep** useless for me now. Speed tests are fine etc, afraid i'll have to cancel if they can't help.
After a guick google I see rubber banding relates to latency ?
Repeatedly rebooting the hub 5 will only make the problem worse, as the dreaded line management software will intervene on the line.
Some more information on your line's connection would be very useful.
As the "sages" would say :)....
If you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12
Also can you run btspeedtester and when first test completes then run diagnostic test and post results must be done with wired connection btspeedtester
can you enter your phone number and post results remember to delete number wholesale FTTC check
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
here are my test results. It indicates that all speeds are fine and ping is also at a very healthy 5-10 ms. here are my results:
Pingtest : http://www.pingtest.net/result/137589927.png
bt performance test: shows no issues, reaching 72 out of a possible 77 mb download and a 15 out of 20 upload.
Are you using wireless? If so
have you split the networks
Your stats look ok
as your service has been activated you will probably be charged hefty cancellation fees if you cancel your contract
if the speeds are fine as shown, what can I actually do to fix this? both computers that suffer this are indeed wired.
Maybe post a traceroute to see if that shows anything a miss ?
What game are you playing? I've recently started having latency issues with World of Warcraft and I did a winMTR test and it showed where the dropped packets were. If you can get the IP address of where you're connecting to and run it for about half an hour it should show where the problem is.
Now getting someone to DEAL with the problem is another matter.
CS:GO is the main game. I find that when only one PC is on the net it happens less frequently, as soon as both pc's are playing it is unplayable.