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fbear
Beginner
434 Views
Message 1 of 9

Rubber banding during online gameplay - running out of ideas to fix.

As title states, we have tried all of the following and none has helped:

 

1) new homehub

2) rebooted multiple times

 

we have called BT but they have genuinely told me there is no issue on their side and said it is my "computer" so theyre pretty much **bleep** useless for me now. Speed tests are fine etc, afraid i'll have to cancel if they can't help.

 

ideas?

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8 REPLIES 8
Barry57
Expert
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Message 2 of 9

Re: Rubber banding during online gameplay - running out of ideas to fix.

Hi

 

After a guick google I see rubber banding relates to latency ?

 

Repeatedly rebooting the hub 5 will only make the problem worse, as the dreaded line management software will intervene on the line.

 

Some more information on your line's connection would be very useful.

 

As the "sages" would say :)....

 

If you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12

 

 

 

Also can you run btspeedtester and when first test completes then run diagnostic test and post results  must be done with wired connection btspeedtester

 

 

 

And then

 

can you enter your phone number and post results  remember to delete number wholesale FTTC check

 

 

 Finally 

try quiet line test   dial 17070 option 2  should be quiet and best with corded phone

fbear
Beginner
402 Views
Message 3 of 9

Re: Rubber banding during online gameplay - running out of ideas to fix.

hey barry,

 

here are my test results. It indicates that all speeds are fine and ping is also at a very healthy 5-10 ms. here are my results:

 

Pingtest : http://www.pingtest.net/result/137589927.png

Speedtest: http://www.speedtest.net/my-result/4985702616

bt performance test: shows no issues, reaching 72 out of a possible 77 mb download and a 15 out of 20 upload.

 

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Distinguished Sage
Distinguished Sage
398 Views
Message 4 of 9

Re: Rubber banding during online gameplay - running out of ideas to fix.

Are you using wireless? If so

 

 

have you split the networks   

 

 

 

Split the networks

 

Your stats look ok

 

as your service has been activated you will probably be charged hefty cancellation fees if you cancel your contract

 



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fbear
Beginner
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Message 5 of 9

Re: Rubber banding during online gameplay - running out of ideas to fix.

if the speeds are fine as shown, what can I actually do to fix this? both computers that suffer this are indeed wired.

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Barry57
Expert
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Message 6 of 9

Re: Rubber banding during online gameplay - running out of ideas to fix.

Maybe post a traceroute to see if that shows anything a miss ?

 

 

 

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Valimatka
Aspiring Contributor
360 Views
Message 7 of 9

Re: Rubber banding during online gameplay - running out of ideas to fix.

What game are you playing? I've recently started having latency issues with World of Warcraft and I did a winMTR test and it showed where the dropped packets were. If you can get the IP address of where you're connecting to and run it for about half an hour it should show where the problem is. 

 

Now getting someone to DEAL with the problem is another matter. 

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fbear
Beginner
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Message 8 of 9

Re: Rubber banding during online gameplay - running out of ideas to fix.

tracert is showing packets lost,

 

here is my tracert to bbc, very below average findings but bt still insist that this is not their fault. 

 

https://gyazo.com/ebbd318ef59498ddb154e409e1b7849b

 

 

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fbear
Beginner
345 Views
Message 9 of 9

Re: Rubber banding during online gameplay - running out of ideas to fix.

CS:GO is the main game. I find that when only one PC is on the net it happens less frequently, as soon as both pc's are playing it is unplayable.

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