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Mark9521
Beginner
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Message 1 of 10

Rubber banding issue- Only on Xbox live

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I've had this rubber banding issue for a few months now. Whenever I play online multiplayer on my Xbox One, every 5-10 minutes or so I'll have this awful rubber banding that lasts about 10 or so seconds. 

  • Rubber banding – Your character is running toward a destination and then jumps back to where it was a few seconds prior.
  • example one of what i experince https://imgur.com/GFvOdeM
  • Example two slightly diffrent where this explains i have lost connection and then return 10 seconds later https://imgur.com/bKFhxWa

When this happens, my ping does not spike in game. My internet is Bt Infinity 60Mb download and 20Mb upload and the ping sits between 25-50 whenever i do speedtests. The connection is Perfectly fine on every other device in the house, I also play games on PC and this issue doesnt happen at all it will only happen on the Xbox while online gaming.

 

I recently contacted BT Helpline over the phone to see if it was an issue with the router or the Line maybe, so they said they would send out a new Hub 6 box to replace my current Hub 6 and the problems continued sadly, i even Bought a new Xbox One X as my current one was old and sadly the problems was still present 

 

I am using a Wifi connection. My router is close by as well, but it's in the other room and I really can't run an ethernet cable into it to my Xbox unless it's through the wall. I used to have a Home hub 5 about 8 months ago and had no issues at all with it and that was always through a wireless connection.

I have tried every opition on the Home hub manager like 

  • Port forwarding 
  • Putting the console into the DMZ
  • Tried all 4 channels on the 2.4ghz band and all 4 channels on the 5Ghz band
  • Tried changing the hub into Mode 1 - 2 and 3 
  • Sitting a manual Ip address 
  • turning off Extended UPnP security
  • also tired factory reseting both hubs even the brand new one out of the box
  • Tried contecting to the main port in the wall incase that was fualty
  • Playing online with everyother device on the network off 

Here are some of the Stats in my hub info

 

Product name:BT Hub 6A
Serial number:+084319+NQ73095369
Firmware version:SG4B1000B316
Firmware updated:11-Nov-2017
Board version:1.0
Gui version:1.64.0
Data rate: 19.34 Mbps / 60.79 Mbps
Maximum data rate:19425 / 61615
Noise margin:6.1 dB / 6.2 dB
Line attenuation:16.7 dB
VPI / VCI:0/38
Modulation:G_993_2_ANNEX_B
Latency type:Fast Path

 

I tried googling this issue and found very few posts anywhere and next to none fixes/solitions 

I can provide any information required through the technical log or anything that could help 

Does anyone know what the issue might be? 

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9 REPLIES 9
Distinguished Sage
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Message 2 of 10

Re: Rubber banding issue- Only on Xbox live

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Wireless is subject to a lot of external interference a hard wired connection is always going to be the most reliable also you say there is no problem with other device it really confirms you have wireless problem
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Liam_
Expert
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Message 3 of 10

Re: Rubber banding issue- Only on Xbox live

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Hi,

Welcome to the forum.

Had a quick look round and it seems to be an issue that's been around for a couple of years or more.  Affecting users on many different ISPs and in several countries.

In the UK, Virgin and TalkTalk customers are affected as well.  Various makes of routers are being used so hard to pinpoint anything local to the users.  Consensus seems to be the game servers to blame.

You might want to think about getting an ethernet cable through the wall, wireless is not the best for gaming.  Many different sources of interference can cause drops.

Router stats look ok.  If the connection is fine for all other devices and both Xboxes display the same problem the game server is looking guilty.

You could try different DNS servers in the Xbox, a long shot but might help.  Some DNS server addresses if you want to try them.

OpenDNS

208.67.222.222

208.67.220.220

OpenDNS Filtered servers: DNS servers that block adult content(apparently)

208.67.220.123

208.67.222.123

OpenDNS IPV6

2620:0:ccc::2

2620:0:ccd::2

Google

8.8.8.8

8.8.4.4

Google IPv6

2001:4860:4860::8888

2001:4860:4860::8844

Verisign

64.6.64.6

64.6.65.6

Verisign IPv6

2620:74:1b::1:1

2620:74:1c::2:2

Mark9521
Beginner
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Message 4 of 10

Re: Rubber banding issue- Only on Xbox live

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Hi Liam thanks for looking into the problem im having I will try to go through those DNS Servers Hopefully one of them works Do you personnaly think getting a New hub Netgear, tp-link etc would help as I said in my post this issue wasnt an issue with my old Home hub 5 Over the wireless, i know wireless can have problems and will always not be reccomended but just seems so odd that it has only occured on the Hub 6

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Distinguished Guru
Distinguished Guru
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Message 5 of 10

Re: Rubber banding issue- Only on Xbox live

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A third party router would give better performance than any ISP one. You could also give powerline adapters a try.

Mark9521
Beginner
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Message 6 of 10

Re: Rubber banding issue- Only on Xbox live

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Would you reccommend a particaular make of Powerline Adaptor or do they mainly do the same job Ive looked at them before so was considering that as an opition Thanks for Replying :)!

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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: Rubber banding issue- Only on Xbox live

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Can you not somehow connect the Xbox with Ethernet cable to router to see if that solves the problem before getting power line adapters



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Liam_
Expert
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Message 8 of 10

Re: Rubber banding issue- Only on Xbox live

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As @pippincp says a third party router would certainly help things along.  With the proviso that the game servers are functioning properly. On the subject of routers, seeing as the Xbox supports IPv6 you may find gaming better using that.  This in turn rules out Netgear and Linksys routers, they both do not support IPv6 properly and they have no plans to do anything about fixing the problem.

Asus, Billion, DrayTek, FritzBox routers support IPv6 out of the box and some TP-Link routers also support IPv6, might have to update firmware on them though. There are likely other makes but can't couch for any not mentioned.  Best to look around and list a couple of routers then ask here again to see if someone uses it/them and can advise further.  If getting a replacement router it must support VDSL.

The Hub 6 has had (still has?) it's share of issues, some reports of ethernet ports not working properly and poor wireless on some.

No idea about power line adapters, don't use them, sorry.

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Mark9521
Beginner
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Message 9 of 10

Re: Rubber banding issue- Only on Xbox live

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I could try that yes Not long term but as a test, If it did turn out to be the wireless connection that is causing all these issues and by what you guys are saying im now 99% sure it is:) would the powerline adaptors be ok as a replacement for the direct wired connection.

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Liam_
Expert
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Message 10 of 10

Re: Rubber banding issue- Only on Xbox live

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Just a thought about an ethernet cable.  A single run can be up to about 100M (328 feet).  It could be run along the skirting (the cable comes in loads of colours) round the door frames etc.  Had to do that here from front ground floor wall to upstairs back wall (more or less) it was a new build and couldn't drill holes inside the first year.  It works fine so I left it as is.  Likely cheaper than the power line adapters.

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