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sendandreturn
Contributor
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Message 1 of 21

Running at 11mbps at 7am Sunday morning...

Hi guys,

 

Most of the week I have been getting the spinning icon in Chrome when loading sites, one second the website "isnt available", then I press reload 2 seconds later it is...

 

When I first had infinity we had 28-29 mbps (for quite a long time, even after the training duration), now it's

 

 Download speedachieved during the test was - 12.7 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-21.26 Mbps .
 Additional Information:
 IP Profile for your line is - 21.26 Mbps

 

with the line profile down to just over 20...

 

 

Is this because more people have come on board in the area..Is it worth paying the extra 4 quid a month to get, well, it won't be 76..bt maybe 40mbps?

 

 

 

Thanks..

 

Mark

 

 

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sendandreturn
Contributor
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Message 2 of 21

Re: Running at 11mbps at 7am Sunday morning...

Its a type A HH4 btw

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Distinguished Guru
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Message 3 of 21

Re: Running at 11mbps at 7am Sunday morning...

What estimate does the dslchecker give for your line? www.dslchecker.bt.com
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sendandreturn
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Message 4 of 21

Re: Running at 11mbps at 7am Sunday morning...

no stats ray, thx for the reply btw

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

ADSL Max Up to 6.5 -- 5.5 to 7.5 Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
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Distinguished Guru
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Message 5 of 21

Re: Running at 11mbps at 7am Sunday morning...

Looks like you cant get FTTC 😄
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Distinguished Guru
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Message 6 of 21

Re: Running at 11mbps at 7am Sunday morning...

I don't think upgrading to Infinity 2 would fix it, you would probably get the same speed.
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sendandreturn
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Message 7 of 21

Re: Running at 11mbps at 7am Sunday morning...

cheers ray. can i take back the +1 i gave you [joking]

 

i have got infinity 1

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Message 8 of 21

Re: Running at 11mbps at 7am Sunday morning...

In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and try some more speedtests. To do that follow these steps:

Step 1: Remove the homehub from the modem cable

Step2: Connect your pc/laptop to the modem via the cable instead

Step3: Open network and sharing centre on windows and click set up a new connection or network

Step4: Connect to the internet then click make a new connection Broadband PPPoE

Step5: Username bthomehub@btbroadband.com and the password as BT

Step6: connect, If it doesn't,keep pressing try again until it does.

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
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Distinguished Sage
Distinguished Sage
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Message 9 of 21

Re: Running at 11mbps at 7am Sunday morning...

It is only a software cap that gets removed if you upgrade to Infinity 2. If you have never been able to get the maximum for Infinity 1 which is 38Mbps there would be absolutely no point in upgrading to Infinity 2.

 

You could try ONE reset of the white Openreach modem and a factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds.

 

After it all restarts and settles re-run

 

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

sendandreturn
Contributor
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Message 10 of 21

Re: Running at 11mbps at 7am Sunday morning...

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

ADSL MaxUp to 6.5--5.5 to 7.5AvailableFixed Rate2----AvailableOther OfferingsFibre Multicast------Available

 

 Download speedachieved during the test was - 20.96 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-21.26 Mbps .
 Additional Information:
 IP Profile for your line is - 21.26 Mbps

 

 

 

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