Today i have had the openreach Engineer out for the third time the two engineers i found out today did a DMC that boots the speed to max then it calms down and that is when i get the speed i did not pay for i was told that i am 780 meters away from the box i am on infinity 2 and the estimated speeds should be between 47-66 when i came back to BT i was told 50 mbs i am not getting what i have paid for so after the poor engineer left i got in contact with BT after checking on openreach website and found Merton park exchange was accepting orders for FTTC and FOD when i asked for FOD i was told sorry but keep checking i then looked at the government as i know that BT 2017 90%of the UK should have fast broadband this a EU directive And one from our government link below
i have now got in contact with my MP as openreach are the custodians of the line and this now needs to be addressed
plaese can anyone help me with furthering this as a complaint has gone to BT and i do not want to change again as i have been through enough with a different ISP
Out of interest what are/would you be doing that requires 100-150Mbps that you can not do with the speeds that you are presently estimated to get.
As I am a gamer and down load games it would take less time down loaded a game two night ago at 24mbs and it took three hours and that was at 1am would you find that acceptable as I was very disappointed I enjoy being with BT and have found the customer service is much improved
Without knowing the size of the file you were downloading and the speed of the server that you are getting the file from it is impossible to say if that was acceptable.
As a rough guide that should have taken about 30/40 minutes on a 24Mbps connection. It could be that the site you were getting the file from was not supplying it at a good speed. Some sites allow you to select how fast it is delivered so it may be worth checking on that site.
Have done that already it was the EA on the Xbox when the engineer done a dmc and got me to 61mbs it would not have taken that long this is what I am saying if they do a DMC and you get 61mbs for a good month they why can't they keep that speed for good and not for the short time 😞