I hope this manages to clear up my problem. It clearly shows that ADSL is much faster than VDSL. I think that BT have made a mistake in changing me to VDSL?
Agreed, they should not have changed you to VDSL, you need to revert back to ADSL. The observed speed shows that very clearly.
What speed did they say you would get on VDSL, was it faster than what you were getting on ADSL?
Please can you edit out your phone number as this is a public forum
I agree you appear to get better speed on adsl2 and but as you are on Huawei cab you should get a speed boost when DLM activates G.INP which can take a few weeks stable connection. If still not as fast then move back to adsl
The OP may not have the option to move back if the change is due to the BT policy of switching adsl to fibre.
Have edited number as requested.
Thanks for the view on the use of the new feature in the network.
I am happy to give it time to settle down and see what develops.
It's a pity the the BT help desk is unable to provide this useful insight into the way their network works.
Many thanks for your help.
What average speed did BT promise, because if you cannot get that, then you are entitled to a free engineer visit to fix the problem.
If they cannot fix it, then you should be allowed to return to your original connection, or given the option to cancel.
Installing new FTTC cabs has pretty much finished as Openreach are now concentrating on full fibre FTTP connections.
Your current speed is 9.98mb and will probably improve when G.INP activates so you will have your 10mb and alternatively you can get adsl with 10mb + so openreach are providing the required speed