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paxy
Aspiring Contributor
287 Views
Message 11 of 18

Re: SUPERFAST FIBRE PLUS disconnecting all the time -.-

Yep ok - thanks.  Have done already.  

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Aaron111
Aspiring Contributor
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Message 12 of 18

Re: SUPERFAST FIBRE PLUS disconnecting all the time -.-

Well this is starting to honestly **bleep** me off. 

 

Two engineers have been out to my home now, the second one has said he is going to change my line over (something to do with the cabinet I think) 

The second engineer has also agreed that the issue whatever it is has nothing to do with my home, the issue is 100% with BT somewhere even though there new sofrware can't find a fault. 

Iv been told to keep ringing and complaining if it keps happening (guess what it is) which I have done today as I have been kicked of the internet 7 times already. The guy on the line was rather friendly reopeing the last closed case on my account but still doesnt answer the fact will they fix it. 

 

Hell the engineer even surgested I complain and get a socket relocation doen for free for all the **bleep** I have been having, since he personally dislikes homeplugs and interfearance from it can also mess with the internet (so he says) 

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Sage
Sage
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Message 13 of 18

Re: SUPERFAST FIBRE PLUS disconnecting all the time -.-

So are you now saying you are using homeplugs? If so why didn't you mention that before as that is most likely where the problem lies.

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Aaron111
Aspiring Contributor
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Message 14 of 18

Re: SUPERFAST FIBRE PLUS disconnecting all the time -.-

Because they are Homeplugs from BT, and I have had this problem before i ever bought them. 

New update though, talked to my next door neighbour again and his son just said they are hacving disconnections for the past few months, sadly they never reported it as they use 4G 90% of the time.

So knowing that this is not just me having this issue anymore that BT will actually look into it better since it is a local problem not a personal one. 

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Sage
Sage
213 Views
Message 15 of 18

Re: SUPERFAST FIBRE PLUS disconnecting all the time -.-

Have you tried  quiet line test with a corded phone? 17070 option 2.

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Aaron111
Aspiring Contributor
206 Views
Message 16 of 18

Re: SUPERFAST FIBRE PLUS disconnecting all the time -.-

Yep every time the line is perfectly normal, even BT do the test when i ring every time and find no fault. 

 

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Sage
Sage
198 Views
Message 17 of 18

Re: SUPERFAST FIBRE PLUS disconnecting all the time -.-

I can't help you any further until you can connect the hub directly to the test socket and connect a wired device to the hub. Others may be along though.

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Aaron111
Aspiring Contributor
189 Views
Message 18 of 18

Re: SUPERFAST FIBRE PLUS disconnecting all the time -.-

I am connect the Hub6 tomorrow, what details do you want from the hub once its all connected ?

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