SUPERFAST FIBRE UNLIMITED. VERY SLOW

[Techwizz]

Thanks for confirming. Are you able to post the line stats when the Hub is connected to the test socket and isn't?

[pippincp]

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@Techwizz wrote:

Your line is syncing below the estimate range for your number. However, it is above the handback threshold. Is the Hub connected to the test socket?

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His line is syncing below the range A handback threshold which is good enough reason for an engineer visit providing the test socket is used and no extentions are working.

[MAPPER]

Hello again Techwizz

To eliminate any problems with the internal phone line wiring ( mostly hidden under carpet,etc) I have now used a 20m phone cable from the BT test socket to the BT Hub - one filter at Hub end and no phones or extra phone sockets connected. BT Wholesale Speed test gives 18.06 download and shows maximum possible as 18.68 !!  After 6 days of testing etc it seems to me now that BT is putting a cap of some kind on my speed which is very significantly lower than "promised".  Am I justified in thinking this ?

[pippincp]

No, you are not justified in thinking a cap has been put in place. You are justified in calling in and insisting on an engineer attending. Do not take no for an answer.

[Techwizz]

@pippincp, exactly. I didn't say he couldn't get an engineer visit. LOL!

[pippincp]

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@Techwizz wrote:
@pippincp, exactly. I didn't say he couldn't get an engineer visit. LOL!

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I didn't say you did but you did say he was syncing above handback which he isn't.

[NeilO]

Hi Guy's keep it friendly and on topic.

@MAPPER is it possible for you to connect the hub to the test socket without using such a long phone cable by moving the hub closer to the socket. This is just for testing purposes to rule the internal cabling that out as it could be causing the loss in speed.

[MAPPER]

Hello NeilO

I did try putting the Hub near the main BT test socket, but  could not sensibly  link my PC to Hub by wire (ethernet) as I would need a 20m ethernet cable. But I did get a strong WiFi connection with speed very similar to speed using long phone cable. Almost everything I have tried gives speed of 18.5 to 19.6. Not too surprising , I now know, since BT reports ( BT wholesale speed check and hub stats ) say max D/L speed is about 20 Mbps ! Others here have suggested I have an engineer visit - but it would then be cheaper to move to Virgin fibre !!!

[imjolly]

you keep mentioning download speed but any speeds quoted by BT and the dslchecker are connection speeds not download speeds

The ideal test would be for pc to be connected directly to a filter in the test socket with an ethernet cable  if connection speed in hub still low as is showing now then certainly need engineer visit

[Techwizz]

@pippincp, what's confusing is he posted two sets of results. One with a handback of 24 and one 18.