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Gerryp
Contributor
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Message 1 of 3

Serious speed loss on infinity all of a sudden

Hi,

 

Any advice welcome - My infinity download speed has dropped from 40mb to just over 6mb since yesterday. Upload speed has remained at 10mb - I havent made any changes to my equipment. Are there any reported issues - nothing I can find on the website about system errors.

 

I have made a call to the helpdesk but after following all the generic tests I am being told theres no errror - shall I post the results of the bt speedtester so someone can have a look?

 

Hopefully someone here can help!

 

Many thanks,

GerryP

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2 REPLIES 2
Guru
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Message 2 of 3

Re: Serious speed loss on infinity all of a sudden

If you haven't already, reboot the router (NOT the modem).

 

 

Run and post the result of the wholesale tester at http://speedtest.btwholesale.com/

After the test, choose 'further diagnostics' and post the profiles that will give as well.

 

Make sure the test is using a wired connection, not wireless.

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Gerryp
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Message 3 of 3

Re: Serious speed loss on infinity all of a sudden

 Download speedachieved during the test was - 8.66 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-42.2 Mbps .
 Additional Information:
 IP Profile for your line is - 42.2 Mbps

 

Upload speed achieved during the test was - 8.85Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

 

 

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