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Seaweed
Aspiring Contributor
415 Views
Message 11 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

Hi pip, how can you see that? The images I just posted were from earlier this year to show as a comparison. My first post contains the current status. Sorry if I’ve confused things! 🙂
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pippincp
Sage
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Message 12 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

Yes it confused things and wasn't made clear.

Please post current stats and no others.

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Seaweed
Aspiring Contributor
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Message 13 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

current stats 12/12/2018current stats 12/12/2018

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Seaweed
Aspiring Contributor
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Message 14 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

Hi Pip, 

 

I’ve corrected that now. Again, apologies for the mix up.

 

What would you recommend as my next best step to take please?

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Techwizz
Aspiring Expert
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Message 15 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

The HG612's UI stats are inaccurate. The ones found in 'Connection Stats' under 'Telnet Data' in DSLStats are the ones we need.
The cause of the SNRM drop is unknown, but at first it looked like a HR fault, because of the drop affecting both upstream and downstream, but because they stayed at virtually the same level constantly, I would say it's either a new noise source or a new crosstalker that's connected to the cabinet.

@pippincp, the line already has G.INP as both 'Bearer 0' and 'Bearer 1' stats are showing.

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Seaweed
Aspiring Contributor
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Message 16 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

Hi Techwizz,

 

I‘ve added the stats here from DSL Stats. Is there a way to get my d/l speeds back to where they were? 

xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason:	1
Last initialization procedure status:	0
Max:	Upstream rate = 19085 Kbps, Downstream rate = 62096 Kbps
Bearer:	0, Upstream rate = 19100 Kbps, Downstream rate = 62704 Kbps
Bearer:	1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State:	L0
Mode:			VDSL2 Annex B
VDSL2 Profile:		Profile 17a
TPS-TC:			PTM Mode(0x0)
Trellis:		U:ON /D:ON
Line Status:		No Defect
Training Status:	Showtime
		Down		Up
SNR (dB):	 6.4		 5.9
Attn(dB):	 13.9		 0.0
Pwr(dBm):	 13.4		 4.6
			VDSL2 framing
			Bearer 0
MSGc:		-6		20
B:		243		239
M:		1		1
T:		0		64
R:		10		14
S:		0.1239		0.3998
L:		16399		5082
D:		8		1
I:		254		127
N:		254		254
Q:		8		0
V:		0		0
RxQueue:		51		0
TxQueue:		17		0
G.INP Framing:		18		0
G.INP lookback:		17		0
RRC bits:		0		24
			Bearer 1
MSGc:		154		-6
B:		0		0
M:		2		0
T:		2		0
R:		16		0
S:		6.4000		0.0000
L:		40		0
D:		3		0
I:		32		0
N:		32		0
Q:		0		0
V:		0		0
RxQueue:		0		0
TxQueue:		0		0
G.INP Framing:		0		0
G.INP lookback:		0		0
RRC bits:		0		0
			Counters
			Bearer 0
OHF:		0		697340
OHFErr:		0		35
RS:		143383096		1655354
RSCorr:		0		105
RSUnCorr:	0		0
			Bearer 1
OHF:		277665		0
OHFErr:		0		0
RS:		2776031		0
RSCorr:		0		0
RSUnCorr:	0		0

			Retransmit Counters
rtx_tx:		5927689		0
rtx_c:		2308		0
rtx_uc:		42688		0

			G.INP Counters
LEFTRS:		60		0
minEFTR:	62691		0
errFreeBits:	1472749732		0

			Bearer 0
HEC:		0		0
OCD:		0		0
LCD:		0		0
Total Cells:	537774447		0
Data Cells:	4037097		0
Drop Cells:	0
Bit Errors:	0		0

			Bearer 1
HEC:		0		0
OCD:		0		0
LCD:		0		0
Total Cells:	0		0
Data Cells:	0		0
Drop Cells:	0
Bit Errors:	0		0

ES:		32		1797
SES:		11		0
UAS:		129		119
AS:		4461

			Bearer 0
INP:		49.00		0.00
INPRein:	0.00		0.00
delay:		0		0
PER:		0.00		6.42
OR:		0.01		32.38
AgR:		62768.29	19132.82

			Bearer 1
INP:		4.50		0.00
INPRein:	4.50		0.00
delay:		3		0
PER:		16.06		0.01
OR:		79.68		0.01
AgR:		79.68	0.01

Bitswap:	669/669		375/375

Total time = 1 days 19 hours 28 min 3 sec
FEC:		133934		216304
CRC:		649		2178
ES:		32		1797
SES:		11		0
UAS:		129		119
LOS:		1		0
LOF:		5		0
LOM:		0		0
Latest 15 minutes time = 13 min 3 sec
FEC:		0		22
CRC:		0		11
ES:		0		4
SES:		0		0
UAS:		0		0
LOS:		0		0
LOF:		0		0
LOM:		0		0
Previous 15 minutes time = 15 min 0 sec
FEC:		0		8
CRC:		0		1
ES:		0		1
SES:		0		0
UAS:		0		0
LOS:		0		0
LOF:		0		0
LOM:		0		0
Latest 1 day time = 19 hours 28 min 3 sec
FEC:		49499		4442
CRC:		629		254
ES:		22		173
SES:		11		0
UAS:		42		32
LOS:		1		0
LOF:		5		0
LOM:		0		0
Previous 1 day time = 24 hours 0 sec
FEC:		14719		2560
CRC:		16		215
ES:		9		191
SES:		0		0
UAS:		0		0
LOS:		0		0
LOF:		0		0
LOM:		0		0
Since Link time = 1 hours 14 min 19 sec
FEC:		0		105
CRC:		0		35
ES:		0		19
SES:		0		0
UAS:		0		0
LOS:		0		0
LOF:		0		0
LOM:		0		0
# 

 

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Techwizz
Aspiring Expert
378 Views
Message 17 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

Thanks. Looks like it was a crosstalker (can't be sure) that connected. It doesn't look like it's electrical interference because errors are low (surprisingly 0 FECs downstream since link time).
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Seaweed
Aspiring Contributor
371 Views
Message 18 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

Thank you. Albeit I don‘t really understand what you are saying.

So, in laymans terms, how can i resolve this?

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Techwizz
Aspiring Expert
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Message 19 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

Sorry. A crosstalker is a new connection to the cabinet, so there isn't any way you can remove this, only if they cease their connection. But, it may not be a crosstalker, it could be something else.

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Seaweed
Aspiring Contributor
352 Views
Message 20 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

Thanks for reply.

 

Would this qualify for an investigation. Would an engineer come out? Is my operating range under what I should be getting? 

My assumption was that the connection was disturbed at the cabinet & needs re checking.

thanks for any advice, prior to me calling them. 

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