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pippincp
Sage
501 Views
Message 21 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

You max speed is below the handback threshold so yes, you can request it is investigated.

Before you do though I would suggest you connect to the test socket with a filter, conduct a quiet line test 17070 option 2 and make sure any extentions are not working to rule out anything within your property which would be chargeable.

Seaweed
Aspiring Contributor
454 Views
Message 22 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

By means of an update i have run all the tests as outlined, but still have slow speeds. is there a mod here that can provide assistance in getting this fixed?

 

Here are my latest stats from my HH6

 

This is a list of your BT Business Smart Hub settings and current statistics.

Product name:

Business Smart Hub

Serial number:

removed

Firmware version:

SG4B1B0092B4

Firmware updated:

09-May-2019

Board version:

1.0

Gui version:

1.117.0

DSL uptime:

12 Days, 1 Hours 6 Minutes 27 Seconds

Data rate:

18.30 Mbps / 65.82 Mbps

Maximum data rate:

18300 / 66305

Noise margin:

5.9 dB / 5.2 dB

Line attenuation:

0 dB / 14.3 dB

Signal attenuation:

0 dB / 14.3 dB

VLAN id:

101

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

21 GB Uploaded / 76 GB Downloaded

Broadband username:

green-light@service.btclick.com

Public wi-fi

Not active

2.4 GHz wireless network name:

Cff2.4

2.4 GHz wireless channel:

Channel 6

5 GHz wireless network name:

Cff5

5 GHz wireless channel:

Channel 36

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

58:90:43:32xxx87

Software variant:

-

Boot loader:

8.4.0

 

many thanks

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Matt-S
Moderator-Retired
427 Views
Message 23 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

Hi @Seaweed,

Welcome back to the Community.

Sorry to hear that you are having problems with your connection again.

I noticed that your hub stats are showing a"Business Smart Hub" are you a BT Business or Residential customer?

Matt 

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Seaweed
Aspiring Contributor
425 Views
Message 24 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

Hello.

Im a business customer.

 

many thanks

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
415 Views
Message 25 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

@Seaweed 

You are posting on the wrong forum. The moderators on this residential forum cannot help with business customers.

There is a separate forum for BT Business users and the moderators there, may be able to help.

Forum is at http://business.forums.bt.com/

 

Matt-S
Moderator-Retired
412 Views
Message 26 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

Thanks for getting back to me so quickly @Seaweed

We only have access to BT Residential Accounts so we wouldn't be able to help you with this one. 

BT have a Business Forum who may be able to help you.

Matt 

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pompey1898
Recognised Expert
385 Views
Message 27 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

Hi @Seaweed 

Amazing that it took 9 months, and many posts, to find that out !

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pippincp
Sage
379 Views
Message 28 of 28

Re: Sharp drop of speed on broadband that hasn’t corrected itself.

Amazing the OP never mentioned it for 9 months.

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