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Dougies73
Aspiring Contributor
606 Views
Message 1 of 5

Shocking BT

Router died during last Tuesdays storm. Booked an apoiment for engineer for today the 4th oh june between 8am to 1pm. Never arrived, told by bt that the slot was not available. WOW!
Now got to wait till Thursday for another engneer visit.
Im shocked at how bad this is and how not having a slot is an answer to a customer. Or not even offering any form of compensation.

Sickening.
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4 REPLIES 4
gg30340
Distinguished Sage
Distinguished Sage
598 Views
Message 2 of 5

Re: Shocking BT

If your Homehub "died" as a result of a storm why dd you need to book an engineer visit. You could have a Homehub sent out to you in the post and fit it your self. It is just a case of plugging it in.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: Shocking BT

does your phone have a dial tone at test socket?    if the anser is 'yes' then your line is ok and as @gg30340 said just phone 151 and get a replacement hub   plug it in and away you go



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Dougies73
Aspiring Contributor
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Message 4 of 5

Re: Shocking BT

The phone line is ok the hub itself just flashes purple if just sending a replacement was needed why did BT not offer that then a why would they book the engineer?
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NeilO
Moderator
Moderator
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Message 5 of 5

Re: Shocking BT

@Dougies73 I'm really sorry about fault with your broadband and I would like to apologise that the engineer visit didn't happen today, a flashing purple light on a Smart hub would normally indicate the Hub is OK but not connected to the internet so it may be a problem on the network.