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craigc87
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Message 1 of 13

Should I be getting higher speeds?

Hi there,

In recent days I've been noticing my broadband speeds getting significantly slower, especially download, I am now getting approx 55 down and 16 up, while the BT Wholesale checker tells me I should be getting better speeds. Do I need to just leave it and let DLM do its thing? Is there a way of requesting a DLM reset? 

Thanks! 🙂

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imjolly
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Message 2 of 13

Re: Should I be getting higher speeds?


in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

the checker shows connection speed not download speed.  There is no guarantee on download speed. You cannot just request a DLM reset

Someone may then be able to offer help/assistance/suggestions to your problem



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craigc87
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Message 3 of 13

Re: Should I be getting higher speeds?

I don't have access to a landline telephone at the moment but here is my HH6 technical log:

 
Product code:Smart Hub 2
 

 

Serial number:+091298+2024020912
 

 

Firmware version:v0.21.03.07094-BT
 

 

Firmware updated:Tue Sep 22 01:51:40 2020
 

 

Board version:R01
 

 

GUI version:1.56 15_02_2019
 

 

DSL uptime:1 days,05 Hours28 Mins32 Secs
 

 

Data rate:17 Mbps / 58.17 Mbps
 

 

Maximum data rate:23.723 Mbps / 59.863 Mbps
 

 

Noise margin:10.4 / 6.1
 

 

Line attenuation:7.7 / 13.0
 

 

Signal attenuation:7.6 / 15.0
 

 

VLAN id:101
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:8.9 GB Uploaded / 40.6 GB Downloaded
 

 

Broadband username:bthomehub@btbroadband.com
 

 

BT Wi-fi:Activated
 

 

2.4 GHz wireless network name:BT-PKAJW9
 

 

2.4 GHz wireless channel:Smart (Channel1)
 

 

5 GHz wireless network name:BT-PKAJW9
 

 

5 GHz wireless channel:Smart (Channel36)
 

 

Wireless security:WPA2 (Recommended)
 

 

Wireless mode:Mode 1
 

 

Firewall:On
 

 

MAC address:18:82:8C:77:1B:F3
 

 

Software variant:-
 

 

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)
 
Have also attached the BT Wholesale results
 
btwholesale.jpg
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imjolly
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Message 4 of 13

Re: Should I be getting higher speeds?

Have you tried using the test socket with a filter to see in that improves connection speed which is lower than the expected range according to dslchecker

which master do you have

Keith_Beddoe_0-1577035081757.jpegMaster socket types.jpeg

 

Connection time is only 1+ day was that due to hub dropping connection or manual reset?



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craigc87
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Message 5 of 13

Re: Should I be getting higher speeds?

I have the first type of master socket, does that one have a test socket?

 

Yeah, did do a factory reset in case I'd messed up somewhere.

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imjolly
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Message 6 of 13

Re: Should I be getting higher speeds?

The test socket is visible when you remove the bottom half of the master socket



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craigc87
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Message 7 of 13

Re: Should I be getting higher speeds?

Thanks, sorry for the delayed response, you'd be amazed how hard it is to get hold of a screwdriver set! I am using the test socket right now and there's no change.

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imjolly
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Message 8 of 13

Re: Should I be getting higher speeds?

If now connected to test socket with filter can you repost your hub stats please



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craigc87
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Message 9 of 13

Re: Should I be getting higher speeds?

Product code:Smart Hub 2
 

 

Serial number:+091298+2024020912
 

 

Firmware version:v0.21.03.07094-BT
 

 

Firmware updated:Tue Sep 22 01:51:40 2020
 

 

Board version:R01
 

 

GUI version:1.56 15_02_2019
 

 

DSL uptime:0 days,02 Hours42 Mins05 Secs
 

 

Data rate:17 Mbps / 58.196 Mbps
 

 

Maximum data rate:23.655 Mbps / 60.138 Mbps
 

 

Noise margin:10.4 / 6.3
 

 

Line attenuation:7.7 / 13.0
 

 

Signal attenuation:7.6 / 14.9
 

 

VLAN id:101
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:289.6 MB Uploaded  / 231.0 MB Downloaded
 

 

Broadband username:bthomehub@btbroadband.com
 

 

BT Wi-fi:Activated
 

 

2.4 GHz wireless network name:BT-PKAJW9
 

 

2.4 GHz wireless channel:Smart (Channel11)
 

 

5 GHz wireless network name:BT-PKAJW9
 

 

5 GHz wireless channel:Smart (Channel36)
 

 

Wireless security:WPA2 (Recommended)
 

 

Wireless mode:Mode 1
 

 

Firewall:On
 

 

MAC address:18:82:8C:77:1B:F3
 

 

Software variant:-
 

 

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)
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imjolly
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Message 10 of 13

Re: Should I be getting higher speeds?

if you can maintain a stable connection then DLM should activate G.INP which should give you a boost in speed and drop your noise margin down to about 3db



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