cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Graham-
Beginner
661 Views
Message 1 of 5

Should my download be faster than 32mbps

Hi,

Been using infinity 2 since late 2015 when I first got it I was getting 40+mbps but over the years it has been getting slower and every time i re-contracted the guaranteed minimum has dropped from

this in december 2015 (this was when FTTC first became available for me)

Graham-_0-1607032640399.png

to this in december 2016

Graham-_7-1607033508555.png

 

to this in november 2017

Graham-_6-1607033373793.png

 

to this in april 2019

Graham-_5-1607033201985.png

 

to this in may 2020

Graham-_1-1607032744328.png

 

Here are the details from broadband availability checker

Graham-_2-1607032848623.png

 

and from btwholesale speedtest

Graham-_3-1607032918510.png

From smarthub2

Graham-_4-1607032991044.png

I have asked about this when re-contracting but perhaps let them fob me off a bit too easily..

Thanks

 

0 Ratings
Reply
4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
653 Views
Message 2 of 5

Re: Should my download be faster than 32mbps


in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 


Someone may then be able to offer help/assistance/suggestions to your problem



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Graham-
Beginner
645 Views
Message 3 of 5

Re: Should my download be faster than 32mbps

is this what is needed?

Graham-_0-1607035733063.png

 

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
641 Views
Message 4 of 5

Re: Should my download be faster than 32mbps

with a connection time of 40 days you have a good stable connection and your 35mb connection speed good with attainable of 39mb well within your estimated range from dslchecker

as more people are added to your cabinet especially if you were one of first your connection speed will reduce over time due to crosstalk

with a connection speed of 35mb then a download speed of 32mb is consistent



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Graham-
Beginner
639 Views
Message 5 of 5

Re: Should my download be faster than 32mbps

thanks for checking that, appreciate it 👍
0 Ratings
Reply