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Message 1 of 16

Simple question guys. How do I report a fault with my broadband.

Honest guys I am not stupid but I've spent an hour and still no progress.

when I click on "report a fault" all I get is a self diagnosis test which tells me everything is fine.  when I try to raise a complaint all I get is a message saying I have no outstanding complaints but no way of raising a new one.  There is no actual way of raising a fault

I gave up after holding 20 minutes on the phone, and online chat isn't working. 

when I google "raise a fault with BT" and go to the page which is called "raise or check faults here" again, there is no option to actually raise  a new one

I just want to raise a fault with my broadband, that's all   😞

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Message 2 of 16

Re: Simple question guys. How do I report a fault with my broadband.

Call 0800 800151, you will certainly have to wait much longer than 20 minutes though I'm afraid.

Is there anything the community can help with?

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Message 3 of 16

Re: Simple question guys. How do I report a fault with my broadband.

so there's no way of reporting it online? Brilliant. It's BT in the dark ages as usual
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Message 4 of 16

Re: Simple question guys. How do I report a fault with my broadband.

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Message 5 of 16

Re: Simple question guys. How do I report a fault with my broadband.

been though all that thanks and clicked on every link. No ability to actually log the fault anywhere
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Message 6 of 16

Re: Simple question guys. How do I report a fault with my broadband.

If you tell us what the fault is, we may be able to help.

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Message 7 of 16

Re: Simple question guys. How do I report a fault with my broadband.

Is it definitely a fault with your broadband or could it be the actual phone line?

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Message 8 of 16

Re: Simple question guys. How do I report a fault with my broadband.

Until i get to report it and they investigate, I don't know !!!!!!

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Message 9 of 16

Re: Simple question guys. How do I report a fault with my broadband.

lose all broadband for two or three minutes after any incoming phone call. started doing it when we upgraded to superfast fibre
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Message 10 of 16

Re: Simple question guys. How do I report a fault with my broadband.

@neilbeard 

then simple question do you have a dial tone when using the test socket?  if so is there any noise if you dial 17070 option 2  as it should be totally silent



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