Sky Q not connecting

[Karenlm]

Sky q has stopped connecting to internet nut all devices are still  connecting perfectly . Have tried connecting with Ethernet and still no joy.

sky are telling me that it's a fault with BT broard band but why would it still connect to other devices ?...

[VeteranISPUser]

Hi @Karenlm   Have you rebooted the router? It doesn’t matter that other devices work okay. Obviously followed by the Sky Q box.

[Karenlm]

Hi yes many times - it's been ongoing for over a month now

[Manatarms84]

I would say bt are correct here if everything else connects besides the sky box especially over etherneg I would say that's your issue

[imjolly]

as SKYQ uses channel 36 have you changed your wifi 5ghz channel from smart to a channel other than 36 say 48?

[Karenlm]

I don't think so - well not to my knowledge - where would I be able to check ? Many thanks

[Karenlm]

I feel like I'm being batted from one to the other !

[licquorice]

Advanced wireless settings in the hub manager.

192.168.1.254

[mikemod]

What are the details when you go to SkyQ settings/setup/Network/Advanced Settings/Set Manually

It should list IP Address, Subnet Mask, Router, DNS Server

[Karenlm]

Yes that is correct  thankyou