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houseboy
Beginner
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Message 1 of 8

Slightly slower speeds after getting Smarthub

I have been experiencing slightly slower speeds since getting my smarthub last week (upgraded from Hub 5). Speed was promised to be in the 50's but is stready at around 40 when tested. I was getting 45 just before I got the Smarthub. Carried out various tests but nothing seems to change it. Something occurred to me about the microfilter. I have installed a new one (well it's a couple of years old but never used - still in its sealed bag) but that has made no difference. My main question is: do I actually need it as I do not have a phone installed in the house, we don't use a landline at all? Would this speed up the broadband? I haven't tried it yet but various sites online suggest that it is not needed if no phone is being used.

I realise that 40 is still okay but it is not what I was told it would be.

 

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Keith_Beddoe
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Message 2 of 8

Re: Slightly slower speeds after getting Smarthub

Welcome to this user forum.

 

Please read Why do I need a landline phone?

 

Why did you think the smarthub would be any faster, as the speed is determined by your phone line?

 

You need a microfilter, as the plug on the home hub would not fit a normal phone socket.

 

To get the maximum speed, you would have to connect your computer to the home hub using an Ethernet cable.

 

Please use this link to display the Smart hub (HH6) connection information- you need to be connected...

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houseboy
Beginner
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Message 3 of 8

Re: Slightly slower speeds after getting Smarthub

To be honest that had crossed my mind so why are people advising this and why do BT suggest carrying out various checks with the router and socket when the broadband is from the IP to the socket? Any advice would be welcome as I am consistantly getting a speed that is 5m slower than I had with the Hub 5. I must say that I'm not experiencing any problems and everything is working fine (smart TV's, phones, laptop, tablet etc.) it's just that I am now paying slightly more than I was a week ago and actually getting less broadband speed. 40m is good but it is not the 45 I was getting last week with the Hub 5 and it is not the 54/55 promised, especially when I am paying more.

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pippincp
Distinguished Sage
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Message 4 of 8

Re: Slightly slower speeds after getting Smarthub

Have you put the HH5 back on to see if it still delivers 5Mb more?

 

As @Keith_Beddoe has stated speed has nothing to do with which router you need although third party ones are more robust then ISP supplied rubbish and have better performance.

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Keith_Beddoe
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Message 5 of 8

Re: Slightly slower speeds after getting Smarthub

The phone line has a major affect on speed, as explained on my link, that is why BT insist on tests

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houseboy
Beginner
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Message 6 of 8

Re: Slightly slower speeds after getting Smarthub

That's my next check but I'm at work just now so will try it later just out of curiosity.

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houseboy
Beginner
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Message 7 of 8

Re: Slightly slower speeds after getting Smarthub

They have said if it continues they will get an engineer out at no cost as they have already admitted that I should be getting mid 50's in my area.

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Mikegl
Aspiring Contributor
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Message 8 of 8

Re: Slightly slower speeds after getting Smarthub

My HH5 synched about 10% higher on my ADSL connection compared to my HH4 and smart hub.

I haven't tried the HH5 on the FTTC connection but I would assume it will be about 10% faster, but I don't need the extra as I'm at my max sync rate.

The chipset on the HH5 is superior to the others according to some of the posts I've read.

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