I recently installed a Ring video doorbell which was working fine until today. After an hour online with Ring they have concluded my upload speed is too slow and needs to be 0.5Mbps or higher for the video aspect to function correctly.
Used BT Wholesale speed test which shows I am getting ~40Mbps download but only 0.15Mbps upload. Upstream Rate IP profile for line is 10Mbps
Called BT who confirmed that up until yesterday I was getting close to 10Mbps upload and had been for the last month but could also offer no reason why it had dropped to such a slow speed but more concerning is that they said there was nothing they could do!
Surely that can't be right?
I would appreciate any suggestions as to how I can get this fixed or at least get BT to look into this further
Solved! Go to Solution.
Hi there, can you put your phone number into this checker and take a screen shot and post back the results?
PLEASE remove your number from the results before posting it ( scrub it out in paint if you can).
Also which hub are you using?
run btspeedtester and when first test completes then run diagnostic test and post results must be done with wired connection and preferably with IE/Edge http://www.speedtest.btwholesale.com/
I'm using latest BT Smart Hub.
Currently unable to upload screen shot (224kb), perhaps this is because of my current upload speed issue?
Will post as soon as I can
Using BT Wholesale Speed Test I get
Download = 34.75Mbps
Upload = 0.06Mbps
Ping = 152.38ms
try posting hub stats advanced settings then technical log information
your stats show a 55/10mb connection which is max for infinity 1
have you tried a factory reset of the hub to see if that helps? if that does not help then your need to get engineer visit
post back if you still get hassle from CS
which can and exchange are you on?