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Newbie
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Message 1 of 24

Slow (0.15 Mbps) Upload Speed

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I recently installed a Ring video doorbell which was working fine until today. After an hour online with Ring they have concluded my upload speed is too slow and needs to be 0.5Mbps or higher for the video aspect to function correctly. 

Used BT Wholesale speed test which shows I am getting ~40Mbps download but only 0.15Mbps upload. Upstream Rate IP profile for line is 10Mbps

Called BT who confirmed that up until yesterday I was getting close to 10Mbps upload and had been for the last month but could also offer no reason why it had dropped to such a slow speed but more concerning is that they said there was nothing they could do!

Surely that can't be right?

I would appreciate any suggestions as to how I can get this fixed or at least get BT to look into this further

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Expert
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Message 2 of 24

Re: Slow (0.15 Mbps) Upload Speed

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@DMiller

Hi there, can you put your phone number into this checker and take a screen shot and post back the results? 

PLEASE remove your number from the results before posting it ( scrub it out in paint if you can).

Also which hub are you using? 

 

Kind Regards
CJT80
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Distinguished Sage
Distinguished Sage
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Message 3 of 24

Re: Slow (0.15 Mbps) Upload Speed

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run btspeedtester and when first test completes then run diagnostic test and post results  must be done with wired connection and preferably with IE/Edge  http://www.speedtest.btwholesale.com/



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Newbie
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Message 4 of 24

Re: Slow (0.15 Mbps) Upload Speed

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Hello CJT80

I'm using latest BT Smart Hub.

Currently unable to upload screen shot (224kb), perhaps this is because of my current upload speed issue?

Will post as soon as I can

 

 

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Newbie
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Message 5 of 24

Re: Slow (0.15 Mbps) Upload Speed

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Using BT Wholesale Speed Test I get

Download = 34.75Mbps

Upload = 0.06Mbps

Ping = 152.38ms

 

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Distinguished Sage
Distinguished Sage
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Message 6 of 24

Re: Slow (0.15 Mbps) Upload Speed

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try posting hub stats  advanced settings then technical log information



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Newbie
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Message 7 of 24

Re: Slow (0.15 Mbps) Upload Speed

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DocFile (1).jpgDocFile (2).jpg

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Distinguished Sage
Distinguished Sage
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Message 8 of 24

Re: Slow (0.15 Mbps) Upload Speed

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your stats show a 55/10mb connection which is max for infinity 1

have you tried a factory reset of the hub to see if that helps?  if that does not help then your need to get engineer visit

post back if you still get hassle from CS



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Distinguished Sage
Distinguished Sage
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Message 9 of 24

Re: Slow (0.15 Mbps) Upload Speed

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which can and exchange are you on?



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Newbie
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Message 10 of 24

Re: Slow (0.15 Mbps) Upload Speed

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Thanks! As I said in original post BT said there is nothing they can do even though they recognise I should be getting close to 10Mbps and not the 0.15Mbps currently
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